Assistant Manager/Manager (Transformation Office) - 2-Year Contract

Role Overview

As a member of the Transformation Office, you will collaborate closely with senior management and various divisions within the Maritime and Port Authority of Singapore (MPA) to expedite the organization's transformation initiatives and enhance key operational processes.

Key Responsibilities

• Oversee the development of e-learning content tailored for maritime operations teams by coordinating efforts between subject matter experts and SCORM developers to ensure timely delivery of engaging materials.
• Maintain administration and governance of e-learning content, including managing user feedback to continuously improve resources.
• Manage and curate the content on MPA’s intranet knowledge management platform.
• Interpret user feedback related to e-learning enhancements and translate this into actionable improvements.
• Create comprehensive user guides and training documents to facilitate change management efforts.
• Design and execute communication strategies, including publicity materials and success stories, to foster a growth mindset within the organization.
• Offer first-level technical support and guidance to citizen developers on the ServiceNow platform.
• Implement governance protocols for low-code and no-code developments on ServiceNow.
• Lead communication initiatives to promote awareness and engagement in citizen development activities.

Qualifications and Skills

• Possess no less than 5 years of professional experience with demonstrated expertise in stakeholder engagement, content creation, and communication.
• Show a flair for writing combined with a strong aesthetic sense in content presentation.
• Demonstrate the ability to work independently and manage responsibilities efficiently.
• Be proficient in Microsoft Office suite including Word, Excel, and PowerPoint.
• Exhibit excellent communication abilities in both written and verbal forms.
• Comfortable utilizing digital enterprise systems.
• Experience with ServiceNow, Articulate, or other e-learning platforms is advantageous.