Assistant Manager - Network Operations & Support (Nokia Technologies)

About the Company

Tata Communications is pioneering the future of connectivity driven by innovations in Cloud, Mobility, IoT, Collaboration, Security, Media services, and Network services, aiming to create a new communication landscape.

Role Overview

The position of Assistant Manager - L2.5 Network Engineer requires expertise in Nokia networking platforms to support enterprise LAN, WAN, and Data Centre operations. Serving as an essential link between first-level operations and third-level SMEs, this role handles intricate incidents, advanced troubleshooting, and ensures network reliability where Nokia devices are extensively used.

Primary Responsibilities

• Deliver L2.5 support for enterprise LAN, WAN, and Data Centre networks.
• Independently manage P2 and P3 incidents, assist in P1 critical incidents alongside L3 specialists.
• Conduct advanced troubleshooting and isolate issues specific to Nokia networking devices.
• Manage configurations, monitoring, and troubleshooting across Nokia 7750 SR, 7250 IXR, and 7220 Spine-Leaf platforms, implementing changes under L3 guidance.
• Configure and maintain service technologies including Epipe, IPIPE, VPRN, VPLS, and support MPLS, VPN, and QoS setups.
• Maintain and troubleshoot routing protocols such as BGP, OSPF, IS-IS, EIGRP and switching protocols including STP, VLANs, HSRP, and VRRP; address failover and routing challenges.
• Assist in managing prefix lists, route policies, access control policies, and implement network configuration changes adhering to design standards.
• Utilize Nokia Service Platform (NSP) for monitoring, basic configuration, troubleshooting, and reporting tasks.
• Support enterprise network environments emphasizing high availability and spine-leaf architecture connectivity.
• Serve as an escalation point for L1 teams, collaborate closely with L3 SMEs, and coordinate with cross-functional teams and vendors.
• Engage in continuous learning of Nokia technologies, network automation tools like Python and Ansible, and emerging networking trends.
• Maintain thorough documentation including incident details, configurations, SOPs, and troubleshooting processes.

Required Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 5–10 years of hands-on experience supporting Nokia 7750, 7250, and 7220 platforms.
• Proficient knowledge of routing and switching protocols, MPLS, VPN technologies, and enterprise LAN/WAN/Data Centre networking.
• Experience with Nokia NSP and network monitoring tools.
• Strong analytical, troubleshooting, communication, and teamwork skills.

Preferred Certifications and Additional Knowledge

• Certification such as Nokia NRS, CCNA, or CCNP is advantageous.
• Familiarity with Arista network devices is a plus.

Additional Information

• This is a full-time role based in Pune with office attendance required 5 days a week supporting 24×7 operations.
• The candidate will work in a high availability enterprise environment and must ensure network uptime and operational effectiveness.