Admissions and Sales Officer

Overview

ESAW Premium Student Living is seeking a confident, organized, and driven Admissions and Sales Officer to join their Dubai team. This role is tailored for individuals who enjoy engaging with students and parents and excel at managing various communication channels to convert inquiries into confirmed bookings.

Primary Responsibilities

• Promptly respond to inquiries received through phone calls, WhatsApp messages, emails, and online platforms.
• Initiate contact with new leads to understand their accommodation needs.
• Clearly articulate room availability, pricing structures, facilities offered, current promotions, and booking procedures.
• Maintain persistent follow-ups with prospective students and their parents to advance the booking process.
• Keep precise records of leads and regularly update the CRM database.
• Organize property viewings and ensure timely follow-up post-visits.
• Support students through every stage of booking and payment.
• Collaborate effectively with Business Development and Operations teams to meet objectives.
• Consistently strive to meet monthly booking and conversion goals.

Qualifications and Experience

• Previous experience in sales, admissions, customer service, hospitality, or student recruitment is essential.
• Exceptional telephone communication skills and ability to follow up persuasively.
• Confident, personable, persuasive, and professional demeanor.
• Proficient in English; proficiency in additional languages is beneficial.
• Strong organizational skills with keen attention to detail.
• Comfortable utilizing phone, WhatsApp, email, and CRM tools for communication and record-keeping.
• Proactive approach with a determination to close bookings effectively.
• Experience in student accommodation, education, or real estate sectors is advantageous.

Additional Information

This position goes beyond routine administrative duties, requiring ownership of every inquiry, building trust with families, and actively pursuing finalization of bookings. The role is based onsite in Dubai, UAE.