Account Specialist

Company Overview

MISSION HOME HEALTHCARE, LLC is a healthcare provider based in Lumberton, North Carolina, specializing in delivering home health services aimed at supporting community members to live comfortably and independently. The organization emphasizes professionalism, responsibility, and compassionate care in all patient and partner interactions.

Role Overview

The position of Account Specialist is a part-time remote role focused on managing the financial and customer account aspects within MISSION HOME HEALTHCARE, LLC. The specialist’s daily duties include monitoring accounts for patients and clients, examining billing details, assisting with account reconciliations to ensure accuracy and punctuality, and addressing inquiries and account issues with clear, professional communication involving patients, their families, and internal teams. Collaboration with finance and operational staff, maintaining well-organized records, and adherence to company policies and regulatory standards are essential. Success in this role requires keen attention to detail, dependable follow-up, and the capacity for independent task management in a remote work environment.

Qualifications and Skills

• Strong analytical ability to review account information, detect discrepancies, and facilitate precise reporting.
• Effective communication skills to engage professionally with patients, families, and colleagues.
• Expertise in financial tasks including billing, account reconciliation, and fundamental financial documentation.
• Customer service and account management skills for inquiry resolution and sustaining positive relationships.
• Familiarity with office and billing software tools, meticulous attention to deadlines, and self-directed work capability in a remote setup.
• Preferably, prior healthcare administration or medical billing experience and at least a high school diploma or equivalent, with higher education favored.