Account Payments Specialist

Overview

This role, based in Germany and offered through a partner company, is focused on managing and enhancing payment operations within a dynamic digital environment. The Account Payments Specialist will ensure payment processes are efficient and reliable, working closely with both internal teams and external payment service providers.

Key Responsibilities

• Oversee payment success rates across various payment methods and solutions.
• Conduct detailed analyses to improve payment approval rates and operational effectiveness.
• Configure and maintain payment systems to sustain smooth transaction flows.
• Address and resolve payment-related inquiries and requests from internal departments.
• Liaise with external payment vendors to troubleshoot issues and boost operational processes.
• Drive initiatives to optimize and automate workflows related to payment operations.
• Continuously monitor payment performance indicators and propose data-driven enhancements.

Candidate Requirements

• Experience in payment systems administration or operations.
• Familiarity with the comprehensive payment process from selecting payment methods to transaction completion.
• Knowledge of essential payment metrics such as transaction success percentages.
• Strong analytical capabilities and problem-solving skills to identify and resolve root causes.
• Competency in handling large datasets to extract actionable insights.
• Usage experience with ticketing tools like Jira or Freshdesk.
• Excellent organizational skills to juggle multiple tasks in a fast-paced setting.
• Professional-level fluency in English.
• Bonus skills include understanding JSON, API integrations, AI-driven automation tools, cryptocurrency payments, Tableau or similar BI tools.
• Experience in the iGaming industry is advantageous.

Benefits

• Full remote work flexibility, allowing choice of home or office work environment.
• Official full-time employment with local employment support where relevant.
• 20 paid vacation days annually, along with paid public holidays and sick leave provisions.
• Inclusive private healthcare coverage.
• Mental health assistance including access to psychologists.
• Monthly allocated budget for personal interests like hobbies, sports, and wellness.
• Dedicated budget for professional learning and certification courses.
• Corporate English language classes to enhance communication skills.
• Participation in workshops, knowledge-sharing events, and access to online learning resources.
• Regular team-building activities, company gatherings, and community involvement initiatives.
• Structured career progression opportunities featuring annual reviews, mentoring, and continuous professional development.