Account Manager - Sydney (In-Office)

About SecureIQ and the Opportunity

SecureIQ connects top professionals with rapidly growing companies across Australia, New Zealand, the US, and the UK, supporting meaningful career development and long-term impact. This role is within a thriving creative business known for its steady year-over-year growth and strong industry reputation.

Role Overview

The Account Manager will be responsible for managing a well-established client portfolio, ensuring excellent customer experiences while driving account renewals, expansion, and enduring partnerships. Acting as the primary contact, you'll oversee client relationships from onboarding through project completion, renewal negotiations, and uncovering opportunities to grow accounts.

Typically, about 60% of your clients are recurring retainers with the remaining 40% being project-based, which you will actively engage to generate new business. You'll collaborate closely with senior leadership and internal teams to deliver smooth project execution and contribute to revenue growth through client retention and upselling.

Key to Success

Success means fostering lasting client partnerships, maintaining strong renewal rates, recognizing opportunities for account growth, and delivering outstanding client experiences throughout engagement stages.

Requirements

• Fluent verbal and written English skills.
• Minimum of 3 years' experience in Account Management, Client Success, or similar client-centered commercial roles.
• Track record of cultivating strong and lasting client relationships.
• Experience handling renewals, retention, and revenue growth within existing client portfolios.
• Excellent communication and stakeholder management abilities.
• Strong organisational capabilities to manage multiple client accounts simultaneously.
• A commercial mindset confident in identifying upselling and cross-selling prospects.
• Proficiency with CRM tools for account, pipeline, and client activity management.
• Ability to thrive in a dynamic, collaborative business environment.
• Capability to work full-time onsite at the Dulwich Hill office in Sydney.

Preferred Qualifications

• Background in creative or digital marketing agencies, media, or production companies.
• Knowledge of social media marketing, digital advertising, or content production.
• Experience engaging with founders, business owners, or senior marketing professionals.

Compensation and Benefits

• Competitive base salary of $80,000 plus superannuation.
• On-target earnings between $110,000 and $125,000.
• Uncapped commissions linked to renewals and account expansion.
• Opportunity to work closely with an ambitious leadership team in a fast-growing company.
• Real pathways for career advancement as the business expands.
• Join a collaborative, high-achieving team that values creativity and initiative.
• Ownership of client relationships from initial onboarding to long-term growth, positioning you as a vital contributor to company success.