Account Manager - Airtel

About Airtel

Founded in 1995, Airtel is committed to providing global connectivity and unlocking vast opportunities. The company covers approximately 96% of India's population with infrastructure supporting advanced technologies such as 5G, IoT, IQ, and Airtel Black. Airtel fosters a culture focused on impactful innovations, ecological preservation, and career versatility.

Work Culture and Employee Experience

• Make meaningful contributions affecting billions of customers globally.
• Embrace ownership by challenging norms, taking risks, and driving innovation.
• Explore diverse career pathways with opportunities to implement new ideas and expand expertise.

Role Purpose

This role is designed to achieve business growth within the designated territory by managing sales across Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. The Account Manager acts as the primary contact for clients across these business lines, ensuring market share and revenue expansion in both existing and new accounts.

Reporting and Interaction

Reports to the Team Leader or Zonal Sales Manager, collaborating internally with Distribution, Network, Service, HR teams, and externally with customers.

Key Responsibilities

• Develop and sustain strong, long-term customer relationships.
• Achieve revenue targets for Data, Voice, and Fixed Line products.
• Acquire new accounts through proactive hunting in all three service areas.
• Cross-sell multiple products to current customers.
• Maintain a robust sales funnel across all lines of business.
• Monitor competitor strategies and gather market intelligence.
• Negotiate and finalize contracts to optimize revenue generation.
• Coordinate and ensure prompt delivery of solutions tailored to client needs.
• Address customer issues efficiently, leveraging internal support teams when necessary.

Qualifications and Experience

• Graduate degree preferred, ideally B.Tech or B.E.
• Minimum of 2 years experience in B2B field sales.

Technical Skills and Competencies

• Strong understanding of technology fundamentals.
• Customer service driven mindset.
• Expertise in key account planning and management.
• Ability to engage confidently in CXO-level discussions.
• Commercial and analytical acumen.
• Innovative and creative problem-solving skills.

Leadership and Behavioral Traits

• Customer-centric approach.
• Effective collaboration and influence skills.
• Ownership mentality with proactive initiative-taking.
• Adaptability and eagerness to learn.
• Skillful navigation through change.
• Focus on execution excellence.