Account Manager

About the Role

MoveSmart Rentals seeks seasoned Account Managers to oversee the owner experience throughout the leasing lifecycle, ensuring seamless progress and flawless execution from beginning to end.

Key Responsibilities

• Serve as the primary contact for property owners during the leasing cycle.
• Provide an exceptional client experience characterized by transparent communication and diligent follow-up.
• Maintain momentum on active files by verifying readiness, collecting missing information, coordinating next steps, and averting delays.
• Offer timely updates to owners informing them of current status, pending actions, and upcoming procedures.
• Handle time-critical tasks with urgency, professionalism, and effective communication.
• Gather, review, and monitor all necessary documentation aligning with company protocols.
• Update and maintain accurate CRM records including notes, tasks, follow-ups, progress stages, and general activity logs.
• Detect stalled processes, missing data, client concerns, or service issues proactively before escalation.
• Escalate problems promptly when required to safeguard client satisfaction through sound decision-making.
• Support a process-oriented leasing workflow from initiation to completion.

Candidate Requirements

• Minimum 3 to 5 years of experience in account management.
• Proven capability to manage multiple clients, accounts, or property files concurrently.
• Excellent communication skills and confidence in addressing client concerns.
• Strong discipline following structured CRM workflows and processes.
• Meticulous follow-up practices, task handling, and documentation precision.
• Ability to remain calm under pressure and prioritize effectively in a busy environment.
• Professional judgment when managing complaints, escalations, deadlines, and sensitive client matters.
• Comfortable working remotely aligned with Eastern Standard Time business hours.

Preferred Qualifications

• Experience in leasing, property management, real estate operations, or housing sectors.
• Background in high-volume, SLA-focused, operations-intensive, or service-centric environments.
• Experience managing both client relationships and internal cross-functional teams.
• Familiarity with AI and digital tools to streamline documentation, reporting, summarization, and internal efficiencies.

Ideal Candidate Attributes

The ideal candidate is highly organized, responsive, and confident in managing client portfolios end-to-end. They communicate clearly, proactively follow up without reminders, maintain thorough documentation, and ensure property owners are consistently informed of next steps. They thrive in fast-paced conditions where simultaneous management of files, deadlines, owners, teams, and follow-ups is essential. Ownership of outcomes, safeguarding client satisfaction, and ensuring nothing falls through the gaps are second nature.

Technical & Remote Work Requirements

• Dual monitor workstation.
• Computer equipped with at least 16GB RAM.
• Reliable internet connectivity with speeds above 100 Mbps.
• Webcam for virtual meetings/interviews.
• Noise-cancelling headset for professional communication.
• Quiet and dedicated work environment suitable for remote work.

Location Requirement

This position is remote; however, applicants must reside in the Greater St. John's Metropolitan Area or the same city/region listed. The incumbent must be able to attend local office gatherings, meetings, training sessions, or company events if necessary. Applications from candidates outside the specified region are not being considered.