Account Coordinator (Client Services)

About the role

Baesman Group is a nationally recognized provider of marketing services focused on direct-to-consumer and in-store marketing strategy and execution. The company is looking for an Account Coordinator to support Account Managers and Account Directors by improving the speed and accuracy of order entry, estimate preparation, and other client- and production-related tasks. This position also involves clarifying job specifications for the production team whenever needed.

The organization values people who bring energy, enjoy collaborative problem-solving, and see each assignment as an opportunity to deliver standout work.

What you will do

• Input orders into the system with a target accuracy of 99.5%.
• Apply schedule or order updates using the process provided by the Scheduler.
• Monitor scheduling progress and keep the Account Manager and/or Account Director informed so orders stay on track for on-time delivery.
• Identify possible issues early and communicate them to Production, the Account Manager, and/or the Account Director.
• Check proof files carefully before they are sent to the client.
• Prepare estimates and send them to clients when requested and directed by the Account Manager or Account Director.
• Escalate order, estimate, or client concerns immediately to the Account Manager and/or Account Director.
• Handle light administrative tasks such as arranging lunches and coordinating client visits.
• Act as a client advocate.
• Coordinate press checks as assigned.
• Take on additional duties as assigned by the Account Director or Account Manager.

Requirements

• A bachelor's degree is preferred.
• Strong written and verbal communication skills, along with excellent attention to detail.
• Professional, positive interaction style with colleagues and clients at all levels.
• High energy, a strong sense of urgency, a service mindset, and solid organizational ability.
• Comfort using Microsoft tools such as Excel, Word, and Outlook.
• Strong detail orientation and organizational discipline.
• Prior knowledge of the print industry is considered an advantage.

Benefits

• Medical coverage with three plan options, plus dental and vision insurance and pre-tax flexible spending plans.
• Profit-sharing and a 401(k) program with 50% employer matching on contributions up to 6% of pay.
• Paid time off, holiday breaks, and employee assistance programs.
• Life and disability insurance fully paid by Baesman.
• Access to an on-site workout facility, wellness programs, and related initiatives.

Additional information

Baesman is a fourth-generation, family-owned company that emphasizes hard work, talent development, and internal promotion. The business says it aims to help teammates, clients, and shareholders achieve more than they thought possible. It also states that it is an Equal Opportunity Employer.

The company has been recognized with a 2020 Best Workplace in the Americas designation from the Printing Industries of America for its work environment.