Whatever Whenever Agent Telephone Operator

About the Role

As a Whatever Whenever Agent Telephone Operator based in Dubai, you will be responsible for handling all guest communications professionally and efficiently. You will address guest requests, inquiries, and concerns via multiple channels such as telephone, email, chat, and mobile devices. Key duties include operating the telephone switchboard, managing wake-up calls, forwarding calls to relevant extensions, and recording and relaying messages accurately.

Logging all guest concerns or requests into the computer system is essential, as well as coordinating with departments like Bellperson and Housekeeping to ensure guest satisfaction. You will provide guests with details about rooms, amenities, local attractions, and assist with room service orders through the point-of-sale system. Additional support includes helping guests access internet and entertainment services.

Responsibilities

• Operate telephone switchboard and manage all guest communications professionally.
• Record, relay, and log guest requests, ensuring follow-up with appropriate departments.
• Deliver accurate information regarding hotel rooms, facilities, and local points of interest.
• Process room service orders and maintain transaction logs in the point-of-sale system.
• Assist guests with internet and entertainment access in their rooms.
• Follow company policies diligently, maintain professional appearance, and ensure confidentiality.
• Provide warm guest greetings, anticipate needs, and support guests with disabilities courteously.
• Communicate clearly using professional etiquette and contribute positively to team goals.
• Meet quality assurance standards and perform physically demanding tasks during work shifts.
• Perform additional duties as assigned by supervisors.

Requirements

• Minimum education of high school diploma or G.E.D. equivalent.
• No prior related work or supervisory experience required.
• Must adhere to company policies on confidentiality and appearance.

Additional Information

This position is full-time and located onsite in Dubai at the West Crescent. Equal opportunity employment is emphasized, welcoming candidates from diverse backgrounds. The position does not require any licenses or certifications.

The employer embraces a unique culture called "Whatever/Whenever", focused on exceptional service and guest engagement, aligned with the W Hotels brand and Marriott International's global portfolio.

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