Wellness Spa Receptionist at Jumeirah Carlton Tower, London

About Jumeirah

Jumeirah is a globally recognized leader in luxury hospitality and a part of Dubai Holding. The company operates a prestigious portfolio of 29 properties spanning 11 countries across the Middle East, Europe, and Asia. Since its pioneering of luxury hospitality with the 1999 launch of the iconic Jumeirah Burj Al Arab, the brand is celebrated worldwide for its elegant beachfront resorts, esteemed city hotels, and exclusive residences. Jumeirah’s hotels range from the Maldivian paradise of Jumeirah Olhahali Island, the artful Jumeirah Capri Palace in Italy, to the contemporary British allure of Jumeirah Carlton Tower in London, all embodying warm, generous service and the creation of unique, joyful guest experiences.

About Jumeirah Carlton Tower

Located centrally in Knightsbridge, Jumeirah Carlton Tower is a notable London landmark where tradition blends with modern luxury. The hotel offers breathtaking panoramic city views, exclusive access to Cadogan Gardens, diverse dining venues, and a rooftop health club and spa featuring London's largest naturally sunlit swimming pool.

Job Overview

We are seeking a Wellness Spa Receptionist to become part of the team at Jumeirah Carlton Tower. This role focuses on warmly welcoming guests, guiding them through a personalized spa experience, and fostering a relaxing atmosphere.

• Greet guests warmly and escort them through the spa to ensure a smooth, personalized experience.
• Handle inquiries confidently and promote spa amenities, treatments, products, and special packages to enhance guest satisfaction.
• Support spa revenue goals by managing bookings, upselling treatments and retail offerings, and maintaining comprehensive knowledge of spa services and promotions.
• Deliver exemplary service by managing billing accurately, promoting spa packages, and encouraging repeat bookings through tailored suggestions.
• Anticipate and address guest needs, including special requirements, by attentively observing and offering appropriate services or product recommendations to improve wellbeing.
• Promptly resolve guest dissatisfaction by following established procedures and escalating issues to management when necessary for effective service recovery.
• Maintain cleanliness, ambiance, and readiness of guest areas, treatment rooms, and the reception desk, ensuring all spaces are organized, fully stocked, and comply with service standards and SOPs.

Candidate Profile

• Possess at least a High School Diploma or equivalent qualification.
• Have knowledge of guest services, guest relations, as well as food service, food safety, and hygiene standards.
• Desirable: Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related discipline.

Benefits

• Supportive and inclusive workplace culture.
• Access to professional learning and development programs with clear career advancement paths.
• Opportunities for internal transfers within Jumeirah's global network.
• Employee discounts on dining, beverages, and hotel stays worldwide.
• Healthcare and insurance coverage.
• Competitive salary plus excellent service charge distributions.
• Additional leave granted on milestone birthdays (e.g., 21, 30, 40 years).
• Access to the Jumeirah perks website offering multiple discounts.
• Dry cleaning service for uniforms or business attire.
• Meals provided during working hours.

Equal Opportunity and Inclusion

Jumeirah is committed to a fair and inclusive recruitment process free from harassment, discrimination, bullying, or any inappropriate behavior toward candidates or staff involved. Violations may result in removal from the recruitment process and further actions as deemed necessary by Jumeirah UK.