UX Researcher, Data Analyst & Optimization Specialist

Overview

This role is for a UX Researcher, Data Analyst & Optimization Specialist based in Ireland, blending UX research, data analysis, and digital optimization to enable smarter decision-making through data-driven insights. You will convert user behavior data into practical recommendations that boost customer experience and business performance.

Key Responsibilities

• Design and maintain detailed customer journey maps and analyze conversion funnels at various critical user interaction points.
• Detect friction points and customer drop-offs via thorough user behavior investigations.
• Perform quantitative data analysis utilizing platforms such as Google Analytics 4 and Shopify analytics.
• Construct and update lifetime value (LTV) cohort analyses to relate UX enhancements to sustained customer value.
• Guarantee data accuracy and integrity throughout data collection and interpretation of performance metrics.
• Apply statistical methods to validate findings and ensure data-backed recommendations.
• Execute qualitative research including usability testing, heuristic reviews, and user interviews.
• Integrate qualitative insights with quantitative data for a comprehensive understanding of user actions.
• Develop UX artifacts like user flows, journey maps, wireflows, and prototypes to clearly communicate research discoveries.
• Work alongside developers to implement event tracking and enhance analytics infrastructure, ensuring ongoing data visibility and quality assurance for custom event tracking and funnels.
• Contribute to A/B testing programs by framing hypotheses, measuring results, and interpreting business impact.
• Assess the longer-term effects of UX changes on conversion rates, retention, and customer value.
• Prepare clear analytical reports, dashboards, and presentations that translate complex analyses into actionable business insights.
• Collaborate with UX, design, development, and project teams to convert findings into implemented improvements.
• Manage multiple projects, balancing research and analysis tasks aligned with business priorities.

Candidate Requirements

• Between 4 and 7 years of experience in e-commerce, UX research, product or data analytics, or related areas.
• Proficient with Google Analytics, Shopify platforms, and A/B testing tools.
• Strong knowledge of quantitative analytics, statistics, and visualization methods.
• Skilled in journey mapping, funnel and LTV cohort analysis.
• Experienced in designing experiments with sound hypothesis formulation and testing strategies.
• Deep understanding of user-centered principles and design thinking approaches.
• Ability to combine qualitative and quantitative research techniques to resolve complex challenges.
• Experienced in generating reports, dashboards, and effective presentations to communicate insights.
• Capable of creating wireframes, prototypes, and detailed user flows and wireflows.
• Proven collaboration skills with developers, designers, and project managers.
• Strong analytical problem-solving skills with a structured approach.
• Excellent verbal and written communication abilities.
• Self-directed with aptitude for managing multiple priorities under strategic guidance.
• Experience dealing with multiple clients or projects in a dynamic, fast-paced environment is advantageous.

Benefits

• Remote-first role providing flexible working arrangements.
• Extensive health coverage including medical, dental, vision, disability, and life insurance.
• Employer contributions to pension or retirement plans.
• Access to employee assistance programs.
• Generous paid leave starting with 20 days annually, plus public holidays.
• Company-wide winter shutdown between Christmas and New Year for rest and rejuvenation.
• Paid parental leave provisions.
• Organized company events, team activities, and retreats.
• Allocated budget for professional growth and continuing education.
• Competitive salary commensurate with expertise, skills, and location.