Telesales Product Advisor

About the Company

Shaadi.com stands as one of India's premier matrimonial platforms, dedicated to connecting individuals and families with suitable life partners.

Role Overview

We are seeking enthusiastic and client-oriented Product Advisors to join our telesales team based in Kochi, Kerala. This full-time position involves engaging directly with customers over the phone to understand their needs, explain membership benefits, and convert inquiries into successful sales.

Key Responsibilities

• Engage customers through inbound and outbound telephonic communication.
• Identify customer requirements and suggest the appropriate Shaadi.com membership plans and products.
• Clearly articulate product features, pricing, and benefits to prospects.
• Conduct follow-ups with potential customers to drive conversions.
• Establish and maintain strong customer relations through effective communication.
• Meet daily, weekly, and monthly sales targets as assigned.
• Keep accurate records of customer details and sales data.
• Ensure a consistently positive experience for customers throughout their interaction.

Candidate Profile

• Open to fresh graduates as well as those with up to 5 years of relevant telesales or sales experience.
• Preference for candidates experienced in telecalling, inside sales, B2C sales, or customer-oriented sales roles.
• Strong verbal communication and persuasive abilities are essential.
• Proficiency in Malayalam and English preferred.
• Target-driven, assertive, and self-motivated persons.
• Interest in developing a long-term career in sales.

Work Schedule

• Six working days per week.
• Fixed shift from 10:00 AM to 7:00 PM.
• One weekly day off on rotation.
• No night shifts involved.

Benefits and Growth

• Attractive incentive schemes.
• Performance-based rewards and recognition.
• Opportunities for career advancement.
• Comprehensive training and support provided for freshers.
• Professional and welcoming work environment.
• Opportunity to represent a well-established matrimonial brand.

Eligibility to Apply

This role welcomes both freshers and experienced sales professionals up to five years’ experience in relevant fields.