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Job description
About Tridy HR Services
Tridy HR Services is committed to empowering businesses through focusing on the people that fuel their success. The company delivers a wide range of services aimed at boosting employee and customer engagement, thus enhancing overall organizational performance. Tridy collaborates with clients to construct teams that perfectly blend technical skills with cultural fit and foster positive workplace contributions. Continual partnership and support help individuals and groups reach their maximum potential and excel in evolving work settings.
Role Overview
The position of Technical Specialist at Tridy HR Services is a full-time, on-site role located in Qatar. The core responsibility involves providing daily technical assistance to both internal colleagues and external customers. This includes troubleshooting and resolving issues related to hardware, software, and networks. The role requires prompt handling of support inquiries, thorough documentation of problems and their resolutions, and diligent follow-up to guarantee excellent service standards.
Collaboration with diverse technical and non-technical teams is essential to implement solutions, support system upgrades, and promote continuous enhancement of support workflows. The role also entails educating users on optimal practices, maintaining a detailed knowledge base, and ensuring professional and service-focused customer interactions.
Qualifications and Skills
- Proven expertise in technical support and troubleshooting, with the ability to diagnose and resolve technical problems efficiently.
- Strong communication and customer service abilities to clearly convey technical information and ensure user satisfaction.
- Analytical mindset to examine issues deeply, determine root causes, and devise practical, data-driven solutions.
- Relevant technical certifications or academic coursework in IT, computer science, or similar domains are advantageous.
- Experience in help desk, technical support, or related roles, preferably within human resources or corporate service environments.
- Capability to work onsite in Qatar, collaborate with multicultural teams, and adapt to shifting priorities and technologies.
Industry
HR Services