Support Operations

About Kalshi

Kalshi has introduced prediction markets as a new financial category, enabling people to trade on the outcomes of future events. The platform has helped legalize prediction markets in the United States for the first time and is now one of the fastest-growing financial markets in the country, with markets covering politics, economics, financials, weather, technology, AI, culture, and more.

The company believes prediction markets could become the world’s biggest financial market because they convert almost any future question into a tradable financial position. Its vision is to build the largest financial market on the planet, and its mission is to bring more truth to the world through markets.

Kalshi’s culture emphasizes exceptional talent, strong effort, and enjoying the journey. The team is relatively small and seeks ambitious people who want to help shape the next generation of financial markets.

Role Overview

Kalshi is growing its Support Operations team to create excellent user experiences as the platform scales. In this NYC-based, high-impact role, you will represent the company directly, helping users understand prediction markets, solve problems, and use the product effectively. The work calls for strong communication, disciplined operations, and a solid grasp of the market to support users with speed, clarity, and care.

You will partner with Support, Operations, Product, and Engineering to improve processes, surface recurring user pain points, and strengthen the reliability and quality of the support function.

What You Will Do

• Handle user questions through email, social channels, and other support channels with fast, accurate responses.
• Walk users through account creation, trading mechanics, verification steps, and platform functionality.
• Investigate issues, identify likely causes, and route complex technical problems to the right teams when necessary.
• Manage sensitive situations with professionalism, empathy, and clear communication.
• Maintain, refine, and improve support workflows, documentation, and knowledge base resources.
• Spot recurring issue patterns and work with Product and Operations to address underlying causes.
• Monitor and interpret support metrics such as response time, resolution rate, CSAT, and issue frequency.
• Help build internal playbooks, standard operating procedures, and better support tooling.
• Build strong knowledge of prediction markets, event contracts, and trading mechanics.
• Stay current on market listings, product changes, and new platform capabilities.
• Explain prediction markets to users and share recurring feedback with Product, Engineering, and Operations.

Requirements

• At least 2 years of experience in customer support, operations, customer success, or a similar function.
• Excellent written and spoken communication skills, including the ability to break down complex topics clearly.
• Strong analytical thinking and practical problem-solving ability.
• Comfort working with technology and learning new tools quickly.
• Careful attention to detail and strong personal organization.
• Ability to work autonomously and juggle multiple priorities in a fast-moving environment.
• Helpful experience includes work in fintech, trading platforms, marketplaces, or other regulated settings.
• Additional advantage if you know prediction markets, event contracts, or other financial products.
• Prior experience improving support processes, tools, or workflows is a plus.

Compensation

The disclosed New York City salary range is $90,000 to $105,000 per year, plus equity and benefits.

Kalshi notes that the range reflects current market data for the role. Because the company has minimal hierarchy and wide variation in experience within each title, candidates whose expectations are above this range are still encouraged to start a conversation.

Culture and Opportunity

Meritocracy is central to the company’s approach. Kalshi values ownership, problem-solving, ambition, deep craft, and a drive to build something both large and useful. New hires are trusted from day one, and the company looks for people who want to contribute meaningfully to its mission of bringing more truth to the world through markets.

Equal Opportunity

Kalshi is committed to inclusion and belonging and is an equal opportunity employer. All qualified applicants receive fair consideration regardless of race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic under applicable law.