Spanish Bilingual Customer Service Representative

About VXI Global Solutions

VXI Global Solutions is a dedicated team focused on addressing complex challenges in the financial services and technology sectors. We cultivate a work culture that values openness, collaboration, entrepreneurship, and fun, where diversity and innovation flourish. Each interaction with our customers is an opportunity to impress, engage, and inspire.

Role Overview

We are seeking a talented Spanish Bilingual Customer Service Representative to join our dynamic team. This position involves handling some of the most pressing and relevant issues in financial services and technology. Members of our team thrive in an environment that is open, collaborative, and entrepreneurial, while enjoying a passion-driven and enjoyable workplace.

Key Responsibilities

• Handle incoming calls from current customers, responding to questions about programs and resolving issues related to their online portals.
• Deliver outstanding customer support through inbound calls, emphasizing first-call resolution.
• Act as the main point of contact through inbound phone support in both Spanish and English.
• Diagnose customer problems by identifying root causes and using available tools and resources to find appropriate solutions.
• Maintain performance standards including quality, schedule adherence, and average handling time.
• Offer guidance and mentoring to junior colleagues when needed.
• Carry out additional duties as assigned.

Qualifications and Requirements

• A high school diploma or GED is required.
• At least six months of experience in customer service.
• Strong multitasking skills with the ability to navigate multiple screens effectively.
• Excellent verbal and written communication skills.
• Openness to learning and accepting feedback constructively.
• Proficiency in computer usage, including Microsoft Office Suite.
• Rapid adaptability to new technological tools and platforms.
• Typing speed of at least 25 words per minute with 95% or higher accuracy.
• Comfortable working on camera.
• Capable of working independently and collaboratively within a team.

Compensation and Benefits

• Hourly wage of $16.90 plus a $1.00 language premium.
• Full-time role requiring a 40-hour workweek.
• Comprehensive paid training and ongoing refresher courses.
• Referral bonus of $20 per paycheck for each successful hire referred.
• Optional medical, dental, vision, and life insurance benefits available after one month of employment.
• Discounted T-Mobile cell phone plan at $25/month for unlimited usage, available for up to five lines.
• Opportunities for career development and promotion.

Remote Work Requirements

• Reliable internet connection via Cable, DSL, or Fiber.
• Hardwired Ethernet connection required.
• Dedicated and secure home office space without visible monitors to outsiders.

Diversity and Equal Opportunity

VXI Global Solutions embraces diversity and inclusion, strictly prohibiting discrimination or harassment based on protected characteristics. Hiring decisions focus solely on qualifications, merit, and business necessities.