Service Coordinator

About the Role

This role sits within ABB’s Measurement & Analytics division in Dammam, Saudi Arabia, supporting service delivery for industrial instrumentation and analyzer solutions. The position reports to the Service Manager and serves as the main customer contact during the execution of service assignments at site.

ABB works with industries to improve efficiency and reduce environmental impact. The Measurement & Analytics business supports sectors such as oil and gas, chemicals, water and wastewater, power, hydrogen, batteries, and marine through smart measurement, analytics, and digital solutions for device management, condition checks, and predictive maintenance.

The Service Coordinator is responsible for making sure site service work is planned, coordinated, and completed according to ABB and customer standards, processes, and policies.

Core Responsibilities

• Provide fast, customer-focused coordination that helps deliver a strong service experience.
• Plan, schedule, and supervise service assignments, ensuring the right people, spare parts, and logistics are available for site work.
• Identify shortcomings in service delivery, contract execution, and customer handling, then work with engineers and operations managers to resolve them.
• Maintain records for competency and certification tracking.
• Monitor completion of service visits and make sure all required documentation is finished on time.
• Work to eliminate Cost of Poor Quality by reducing the need to send Field Service Engineers back for unfinished tasks.

License to Operate and Site Readiness

• Review and communicate all site entry requirements to Field Service Engineers before visits.
• Ensure the correct personal protective equipment requirements are identified and available before the visit.
• Arrange any training needed to qualify a Field Service Engineer for a customer visit.
• Check that the engineer has the right skills, safety training, travel paperwork, security approval, and certifications for the assigned scope.
• Prepare and organize customer site access IDs, accompany the engineer to the customer site, submit required documents, and obtain approvals.
• Coordinate customer training activities, including scheduling, communications, and follow-up with the customer and the Training Center.
• Coordinate with the Repair Center on equipment repairs, service updates, and customer communication until the issue is resolved.
• Follow up on service invoicing by ensuring all documents are complete and working with the Sales team until the invoice is issued.
• Handle reporting and documentation requirements and ensure data is entered into the system promptly.

Collaboration and Coordination

• Work with other coordinators to allocate Field Service Engineer resources efficiently and maximize completion of service requests and contract delivery.
• Partner with project managers to arrange project support when Field Service Engineers are involved.
• Coordinate with operations managers to improve utilization, support scheduled deliverables, and meet planned service obligations.
• Track project milestones, align with stakeholders, and help ensure deliverables are completed on time.

Qualifications

A bachelor’s degree in Business Administration, Management, or a related discipline is required. The role typically calls for 2 to 3 years of experience in a similar position, ideally in a corporate setting, and strong English communication ability.

The ideal candidate should be highly organized, able to manage time well, communicate clearly in writing and speaking, and work confidently with Microsoft Office tools such as Word, Excel, PowerPoint, and Outlook. Experience in preparing presentations is important. The role also calls for independence, teamwork, close attention to detail, strong problem-solving ability, and a working understanding of project management concepts.

Benefits

ABB states that it offers benefits beyond the basics and supports employees through hands-on experience, mentorship, and learning opportunities aligned to career goals.

Additional Information

ABB emphasizes inclusion and welcomes applicants from different backgrounds and experiences. The company highlights its purpose of helping industries operate more efficiently and sustainably, and encourages candidates who want to contribute to meaningful outcomes.

No visa, notice period, bond, stipend, or opening count was specified in the source.