Senior IT Specialist

About Clio

Clio leads globally in legal AI technology, enabling legal professionals and firms of all sizes to operate more efficiently, rapidly, and securely. Our mission is to transform the legal experience for everyone by enhancing the daily work of legal professionals and expanding access to justice.

Role Overview

We are looking for a Senior IT Specialist to join our Dublin-based IT team. This position plays a key role in supporting Clio's talent by ensuring they have timely access to the right tools, moving beyond reactive IT support to proactively automating processes that save employees valuable time. By enabling our team members, we help them better assist our customers.

Key Responsibilities

• Provide exceptional global IT support to Clio employees, managing incoming tickets through to resolution.
• Document detailed troubleshooting procedures and communicate solutions effectively to end users.
• Assist with onboarding new hires by managing access to systems, applications, and technologies.
• Maintain an accurate hardware inventory and oversee asset lifecycle management using asset management systems.
• Coordinate procurement, delivery, and repair logistics of hardware and software with vendors.
• Utilize Okta extensively, including Workflows, SCIM-based application provisioning, and group and rule management.
• Support and configure macOS, iOS, and Windows environments involving over 2,500 endpoints.

Candidate Profile and Requirements

• Minimum five years of practical experience in IT support or related positions.
• Proven ability to handle inbound IT tickets promptly and follow through comprehensively.
• Strong knowledge of macOS, iOS, and Windows platforms, able to support diverse user needs.
• Familiarity with key SaaS applications such as Slack, Zoom, Confluence, Microsoft Office, Adobe, 1Password, Salesforce, GSuite, and GitHub, with a capability to provide basic troubleshooting.
• Excellent communication skills to convey technical information clearly to varied audiences.
• Advanced expertise with Okta features including Workflows, SCIM provisioning, and management of groups and rules.

Compensation and Benefits

• Competitive salary ranging from €70,500 to €95,500, adjusted for skills, experience, and location.
• Comprehensive health and dental insurance plans.
• Hybrid working arrangement requiring employees based in local offices (including Dublin) to be onsite at least twice weekly.
• Flexible paid time off policy.
• Pension contributions.
• Employee recognition through 'Clioversary' milestones at 3, 5, 7, and 10 years.

Diversity, Inclusion, and Accessibility Commitment

We value authentic representation and are committed to building an inclusive, equitable workplace where all employees can thrive. We encourage applicants of all backgrounds and provide accommodations throughout the hiring process.

Additional Notes

We utilize AI technology to enhance operational efficiency, ensuring human oversight in all hiring decisions. Communication with candidates will only occur via official company email addresses.