Senior Executive - B2B Collections in Gurugram

Role Overview

We are recruiting a Senior Executive for B2B Collections with one of India's premier IT and consulting firms based in Gurugram. B2B collections involve systematically recovering outstanding payments from corporate clients, which entails managing complex credit terms and fostering professional, enduring business relationships to maintain cash flow stability.

Key Responsibilities

• Initiate outbound calls to business clients for payment collection on pending invoices.
• Maintain and update customer account records precisely and diligently.
• Address and resolve payment queries raised by accounts payable teams.
• Collaborate with billing and originations departments to resolve issues effectively.
• Ensure payments are processed and recorded accurately within systems.
• Handle dispute resolution timely to close pending issues satisfactorily.
• Prepare and analyze basic Excel reports related to account inventories and collection status.
• Perform invoice reconciliation including tasks like credit rebills, invoice splitting, purchase order amendments, and adjustment processing.
• Adhere strictly to process guidelines in compliance with quality standards.
• Complete all daily operational task lists as required.

Candidate Requirements

• At least one year of experience in international voice processes with exposure to B2B or B2C collections.
• Familiarity with Order to Cash cycle elements including invoice reconciliation and dispute management.
• Strong verbal and written communication skills in English.
• Good command over MS Excel for reporting and conducting basic data analytics.
• Attention to detail and accuracy in handling financial data and transactions.
• Proven ability to coordinate with cross-functional teams for problem-solving and issue resolution.
• Graduation from any discipline is mandatory.

Additional Information

Interested candidates can initiate application by sending a message with 'Hi' to the provided contact number. When prompted, mention the job code: #93.