Senior Associate Investigations

About QNB

Founded in 1964 as Qatar's pioneering Qatari-owned commercial bank, QNB Group has expanded to claim the position of the largest banking institution in the Middle East and Africa region. Its operations stretch over 31 countries across three continents through subsidiaries and associated companies, employing more than 28,000 individuals and serving up to 20 million customers through 1,000 branches and an extensive ATM network of 4,300 units.

QNB Group is recognized by major credit rating agencies with high rankings, including Standard & Poor's (A), Moody's (Aa3), and Fitch (A+). The bank has earned multiple international awards and is acclaimed as the most valuable banking brand in the MEA according to Brand Finance Magazine. Furthermore, QNB actively supports communities through social, educational, and sports sponsorships.

Job Purpose

This role demands prompt handling of investigations related to outward and inward remittance transactions for both retail and corporate clients, strictly following established policies and procedures to ensure efficiency and minimize escalations caused by neglect or lack of prioritization.

Key Responsibilities

• Daily reconciliation of suspense and transit accounts tied to remittance processing, informing supervisors about overdue transactions to enable timely corrective action and prevent financial losses.
• Implement key performance indicators (KPIs) and best practices appropriate for this role.
• Ensure no queries received via swift/email go unattended each day.
• Adhere strictly to delegated authority limits.
• Promote operational cost-efficiency, minimizing waste and maximizing benefits for the bank.
• Deliver efficient remittance processing services for internal customers, aiding QNB domestic branches in enhancing external customer satisfaction.
• Assist customers with queries related to bank products and pursue resolution of their requests.
• Maintain and improve turnaround times by respecting Service Level Agreements with internal units.
• Develop strong collaborative relationships across departments to support organizational goals.
• Provide accurate and timely data to auditors, compliance, financial control, and risk teams as needed.
• Strictly adhere to processes and controls designed to detect and prevent fund transfers involving suspicious countries, banks, or entities to comply with anti-money laundering regulations.
• Comply with all policies, procedures, and Qatar Central Bank regulations related to remittance processing.
• Continuously work to decrease unresolved remittance enquiries and ensure all are addressed promptly with appropriate escalation procedures.
• Manage daily reconciliation items, ensure all communications are timely and properly documented, and maintain thorough documentation of investigations in alignment with policies and regulatory standards.
• Stay informed about developments in fund transfers and SWIFT operations, including best practices, legal requirements, and technological upgrades.
• Identify personal professional growth opportunities and actively pursue relevant development activities.

Qualifications and Experience

• Graduated with a bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, Information Technology, or related fields.
• Minimum of 2 years relevant experience, ideally within an internationally recognized bank.

Application Requirements

Candidates must submit the following documents:
Resume/CV, Qatar ID (front and back), Passport, Education Certificate, and Birth Certificate.