Sales Coordinator

About the Role

The Sales Coordinator is essential in boosting customer satisfaction and optimizing sales operations to support revenue increases.

Key Responsibilities

• Address daily customer inquiries and coordinate virtual meetings with clients.
• Manage order reception, verify sales details, and code ordered items in SAP while updating the CMD system.
• Track invoices, deliveries, and customer accounts ensuring compliance with Incoterms and manage logistics including deadlines and communications.
• Follow up on collections through reminders and reporting and handle customer documentation and after-sales concerns such as complaints and delivery issues by liaising with customers and transporters.
• Process and archive commercial paperwork such as Invoices, Proforma Invoices, Bills of Lading, and Certificates.
• Collaborate closely with the production department regarding order status, coordinate stock and warehouse activities, oversee design approvals, and generate reports and summaries via SAP.
• Input commercial data and related documents concerning inventory, payments, and customer information into the information system.

Qualifications

• Possess a Bachelor's degree in Business Administration, Marketing, or related discipline.
• Minimum of three years’ experience in a sales-related position.
• Excellent verbal and written communication skills.
• Deep understanding of sales processes, techniques, and tools to effectively assist the sales team.
• Strong problem-solving abilities with careful attention to detail.
• Highly meticulous and proactive in approach.