Residence Concierge

About the Role

We are inviting applications for the position of Residence Concierge to be part of the front of house team at a prestigious residential property in Dubai. This opportunity is associated with a sister company of Palazzo Versace Dubai, maintaining exceptional standards of luxury, service, and professionalism.

Primary Responsibilities

• Greet residents and visitors, providing assistance with inquiries, service requests, and local information.
• Ensure the front desk area is consistently tidy, professional, and welcoming.
• Oversee visitor access and implement building security measures.
• Handle incoming and outgoing mail and packages, coordinating with relevant delivery services.
• Collaborate effectively with building management, maintenance, housekeeping, and security teams to ensure smooth operations.
• Maintain precise records such as visitor and key logs, service requests, and incident reports.
• Provide assistance with resident move-in and move-out procedures.
• Distribute building notices, inform residents about maintenance schedules, and communicate important updates.
• Act promptly during emergencies by following protocol and assisting residents and emergency responders.

Candidate Profile

• Previous experience in concierge or guest service, preferably in hotel or residential environments.
• Strong communication and interpersonal skills.
• Highly organized, professional demeanor, and capable of maintaining composure under pressure.
• Basic proficiency with computer systems.
• Ability to work flexible schedules, including weekends and public holidays.