Reservations Agent

About the Role

Trigon Hotels is seeking a dedicated full-time Central Reservations Agent to join the Central Reservations Office located at Cork Airport Hotel, Cork. This position is ideal for an organised individual who thrives in a fast-paced environment and enjoys collaborative teamwork to meet company objectives.

Key Responsibilities

• Deliver outstanding customer service to clients from initial inquiry onwards for all Trigon Hotels properties.
• Manage reservation queries accurately following company standards, ensuring all necessary information is collected for precise booking details.
• Collaborate with team members to meet or exceed forecasted revenue targets.
• Maintain thorough knowledge of current promotions, packages, and relevant hotel information.
• Communicate effectively to address requests and queries from hotel teams promptly and accurately.
• Utilise hotel Property Management Systems (PMS) with training provided.

Candidate Profile and Requirements

• Proficient with Microsoft Word, Excel, and Outlook.
• Prior experience in a call centre environment or hotel reservations role is essential.
• Strong customer service skills and attention to detail.
• Organised with the ability to meet deadlines.
• Excellent written and verbal communication abilities.
• Capable of working independently and collaboratively within a team.

Benefits and Additional Information

• Competitive remuneration package.
• Support available for relocation.
• Access to company pension scheme.
• Death in service benefit.
• Employee referral bonuses.
• Discounts at company restaurants and special hotel accommodation rates.
• Paid internal and external training opportunities.
• Availability of trained mental health first aiders.
• Participation in team social and well-being events.
• Recognition programs including annual awards and monthly employee acknowledgments.
• Meals provided during duty hours.
• Assistance with transportation costs via Leap Cards.

Location

Central Reservations Office at Cork Airport Hotel, Cork Airport, County Cork, Ireland, T12 RPP9.