Rental Coordinator

About Cooper Equipment Rentals

Join the team at Cooper Equipment Rentals where we prioritize customer service and career growth. We seek motivated and customer-focused individuals currently living in Canada with legal work authorization.

Why Join Us?

• Competitive pay structure
• Comprehensive benefits plan fully covered by the company
• Provision of uniforms, safety footwear, and gear
• RRSP matching program
• Strong commitment to safety practices
• Consistent year-round employment stability
• Ongoing training and professional development opportunities
• Positive and socially responsible workplace culture

Key Responsibilities

• Respond to inquiries from customers and sales personnel, offering rental solutions and preparing contracts accurately and professionally.
• Organize equipment deliveries and pickups by coordinating drivers and conveying clear schedules.
• Work collaboratively with the Service Department to manage equipment repairs, maintenance planning, and fleet availability.
• Keep precise inventory records daily and communicate updates to support robust inventory management.
• Handle rental-related paperwork such as cycle billing, contract archiving, open-order tracking, and equipment swaps, utilizing the Systematic Rental Management software effectively.
• Communicate efficiently with shop and yard staff to confirm equipment readiness and availability for rental.
• Partner with internal departments to address customer concerns ensuring high satisfaction levels.
• Adhere to standard operating procedures to maintain consistency, compliance, and efficiency in branch operations.
• Promote a safe and supportive workplace by following company safety policies and embodying The Cooper Difference values.

Qualifications

• At least [x] years of experience in construction, customer service, or related sectors; familiarity with equipment rental is advantageous.
• High school diploma or equivalent required; additional education in business, administration, or logistics is beneficial.
• Knowledge of construction machinery and fleet rental operations preferred.
• Strong ability to organize tasks, handle multiple priorities, and meet deadlines in a dynamic environment.
• Excellent verbal and written communication skills, capable of professional interactions with diverse stakeholders including customers, drivers, technicians, and sales teams.
• Customer service orientation with effective relationship building skills.
• Proficiency with Microsoft Office suite (Word, Excel, Outlook); experience with PowerBI or similar reporting tools is a plus.
• Comfortable using rental management platforms such as Systematics or equivalent software.
• Strong analytical and problem-solving skills with keen attention to detail.
• Ability to work independently and collaboratively within a team.
• Adaptability and flexibility to shift priorities and respond to urgent customer demands.
• Committed to workplace safety and compliant with all company health and safety standards.
• High standards of professionalism, accountability, and pride in deliverables.

Additional Information

We are dedicated to building an inclusive, respectful, and accessible workplace that provides equitable opportunities for success. Accommodations during recruitment can be requested as needed. Our recruitment process incorporates AI-assisted technology, but final hiring decisions are made by human evaluators.

Compensation

The annual salary range for this position is $55,000 to $60,000.

Location

212 Peter Street East, Port Hope, ON L1A 1C6, Canada.