Relocation Consultant

Role Overview

Join Sirva as a Relocation Consultant supporting our Singapore team under a flexible hybrid work arrangement. This role requires adaptability to various shift schedules addressing the needs of global clients and relocating employees.

Key Duties

• Oversee complete relocation processes for assignees and their families, from pre-move planning through arrival, settling in, ongoing assistance, and eventual repatriation if needed.
• Organize destination services such as orientation, housing and school searches, settling-in assistance, and related support.
• Maintain comprehensive and precise relocation documentation and case files.
• Serve as the main contact for assignees, internal teams, and service providers, ensuring responsive communication and adherence to KPIs.
• Collaborate internally to guarantee a smooth, satisfactory relocation experience.
• Stay informed on local market conditions including housing, schools, healthcare, transportation, and expatriate resources.
• Foster and maintain strong connections with key relocation service vendors, consultants, schools, and other partners.
• Provide proactive guidance and address relocation issues for assignees and stakeholders while recommending effective solutions.
• Supervise third-party vendors and coordinate their services to ensure excellent support for relocating personnel and families.
• Ensure data accuracy within relocation management systems and databases.
• Compile reports and updates for clients and internal stakeholders as necessary.
• Support client meetings, presentations, and contribute to business development activities when required.
• Comply with company policies and quality standards while identifying areas for service enhancement and promptly escalating potential concerns.

Qualifications and Skills

• 3-5 years’ experience in relocation services, real estate, HR, customer service, finance, or a related discipline.
• Outstanding customer service and relationship management skills across diverse cultures and stakeholders.
• Excellent communication, interpersonal, and problem-solving capabilities.
• Experience with international assignees or in multicultural settings is highly preferred.
• Fluent English language proficiency; additional language skills are advantageous.
• Capable of handling multiple projects, priorities, and service providers concurrently.
• Self-motivated, proactive, with a results-oriented mindset and ability to work both independently and collaboratively.
• Strong organizational abilities and meticulous attention to detail.
• Proficient in Microsoft Office suite, including Excel, Word, and Outlook.

Educational Requirements

A bachelor’s or graduate degree is preferred.

About Sirva

Sirva Worldwide Relocation and Moving leads globally in relocation services, delivering mobility programs for firms of all sizes. Operating in 177 countries with an extensive network of owned and affiliated locations, Sirva offers comprehensive relocation and moving solutions. The company's integrated approach provides superior service blending technology and personal support worldwide.

Company Culture and Equal Opportunity

At Sirva, we foster a respectful, supportive, and passionate work environment. Innovation is key to our success, and we strive for excellence in all areas. We are equal opportunity employers committed to diversity and non-discrimination, offering reasonable accommodations for applicants with disabilities upon request.