Relationship Advisor
Wellington City, Wellington, New Zealand · Temporario
Sé el primero en postularte
- Experiencia
- Cualquier
- Salario
- NZD 87,000 – NZD 102,000 / year
- Vacantes
- 1
- Al corriente
- Hace 2 horas
- Modo de trabajo
- En la oficina
- Elegibilidad
- Applicants must hold New Zealand citizenship or permanent residency. Permanent residency holders are required to provide proof of status with their application.
- Reanudar
- Se requiere solicitud
Descripción del trabajo
About the Role
Join the Te Amorangi Mātauranga Matua Learner & Investment Outcomes team at TEC, a dedicated Crown entity committed to enhancing education and vocational training in New Zealand. This fixed term or secondment opportunity lasting until June 2027 involves delivering expert advice and support to TEC customers, ensuring clear understanding and resolution of their queries regarding our products and services.
Key Responsibilities
- Provide accurate and professional advice to customers within the Customer Contact Team through multiple communication channels.
- Manage internal and external communications using TEC’s systems efficiently.
- Establish and maintain strong relationships with customers by delivering prompt and comprehensive guidance.
- Collaborate with various teams inside TEC to develop your skills and contribute to process improvements.
- Identify patterns, challenges, and opportunities to enhance the customer experience and inform decision-making within the organization.
- Commit fully to providing excellent customer-focused service at all times.
Candidate Profile
- Demonstrated experience in delivering high-quality customer service or advisory support.
- Excellent communication skills, capable of simplifying complex information clearly and accurately.
- Strong problem-solving skills with sound judgment to deliver effective solutions.
- Ability to work well in fast-paced and ambiguous environments with multiple competing priorities.
- High attention to detail and accuracy under pressure.
- A collaborative attitude, with the ability to build trusted relationships with customers and colleagues.
Benefits and Conditions
- Position based in central Wellington (Pōneke CBD).
- Additional three TEC Days leave granted annually.
- Opportunities for growth in capabilities, skills, and experience within the organization.
- Flexible and hybrid working arrangements available; however, presence in office at least three days per week is required.
- Salary range between NZD 87,000 and 102,000 per year, depending on skillset and experience.
Additional Information
Applicants must be New Zealand citizens or permanent residents; permanent residency visa holders should submit relevant documentation with their applications. Prior to employment offers, pre-employment checks including criminal history and reference verifications will be conducted.
The closing date to apply is Thursday, 30 July 2026. Interested candidates should submit a tailored cover letter along with their CV.