Reception Supervisor

Job Overview

The Reception Supervisor leads and manages all reception and guest welcoming activities within the dining hall, establishing an impressive and efficient initial point of contact for visitors. This position supervises the reception team—including the Head Hostess and other Hostesses or Receptionists—while ensuring service excellence, guest engagement, and strict adherence to operational protocols.

Primary Responsibilities

• Oversee daily front desk and guest reception operations to provide a professional, friendly, and efficient welcome experience.
• Ensure reception areas are well-organized, welcoming, and professionally maintained at all times.
• Manage guest flow coordination, working closely with floor teams to maintain smooth service during busy periods.
• Lead and mentor the reception team by creating staff schedules, providing coaching, and monitoring performance to uphold high service standards.
• Ensure the team maintains professional appearance and adherence to proper service etiquette.
• Assist in handling guest inquiries, requests, and complaints promptly and professionally to enhance overall visitor satisfaction.
• Promote the dining hall’s concept, vendor offerings, and ongoing events effectively to guests.
• Regularly collect and analyze guest feedback to identify opportunities for service enhancement.
• Provide shift coverage during peak times or staff shortages to maintain operational continuity.
• Communicate operational updates, guest feedback, and recommendations for improvements to the Operations Manager and coordinate with floor supervisors for seamless guest services across the venue.

Experience & Qualifications

• At least eight years of experience in hospitality, guest relations, or reception operations.
• Minimum of five years in a supervisory or managerial capacity.
• Preferable experience includes working in restaurants, hotels, food halls, or similar large-scale hospitality environments.