RBB-IMPERIA Relationship Manager

Role Overview

The Imperia Relationship Manager within Retail Branch Banking is responsible for acquiring and managing High Net Worth Individuals (HNI) enrolled in the Imperia program. This role focuses on improving the profitability of relationships through targeted cross-selling efforts, expanding customer portfolios, and retaining key clients. The manager acts as the primary contact for customers' financial needs, aiming to increase wallet share and enhance overall relationship value.

Key Responsibilities

• Collaborate with Private Banking or Preferred RMs to identify eligible HNI customers.
• Acquire new clients who meet product eligibility criteria.
• Drive growth of customer portfolios while ensuring compliance with hygiene standards.
• Promote and cross-sell various bank products tailored to customer requirements.
• Meet or exceed monthly and annual revenue targets.
• Guarantee accurate and error-free documentation during account openings and transactional processes.
• Maintain adherence to KYC/AML guidelines and uphold 5-S workstation standards.
• Focus on increasing wallet share and boosting holdings in Income Producing Group Products (IPGH).
• Provide high-quality customer service by resolving queries promptly within agreed turnaround times.
• Update customers regarding any regulatory or procedural changes affecting them.
• Encourage the use of digital direct banking channels to enhance customer convenience.
• Ensure seamless portfolio handover and provide backup support when required.

Education and Certifications

• Graduation is mandatory; postgraduate qualifications are preferred.
• Relevant certifications such as AMFI, IRDA, and knowledge of products tailored for Non-Resident Indians (NRI) are expected.

Core Skills and Competencies

• Strong sales and influencing abilities.
• In-depth understanding of banking products.
• Effective planning and organizational skills.
• Excellent communication capabilities.
• Awareness of competitive landscape and market trends.

Stakeholder Interaction

• Direct collaboration with customers and the branch banking team.
• Coordination with operations, product, asset management, treasury, credit, insurance partners, AMC's, and securities teams.