Product Manager

About the Role

We are seeking an experienced Product Manager to guide the vision, strategy, and execution of cutting-edge digital, AI-driven, and platform products. This role focuses on aligning product outcomes with organizational priorities, understanding user needs through thorough research, and applying platform-as-a-product principles to create scalable, reusable internal technology solutions.

Key Responsibilities

• Articulate and share a clear product vision and develop outcome-focused roadmaps for new digital and AI-enabled platform products that align with organizational goals and user requirements.
• Conduct product discovery and validation using market and user research, stakeholder interviews, problem definition, prototyping, and iterative feedback.
• Manage internal platforms as scalable, reusable capabilities serving multiple teams following platform-as-a-product concepts.
• Create compelling value propositions, product concepts, and business cases detailing user benefits, operational impacts, financial considerations, risks, and expected value.
• Oversee the entire product lifecycle from conception through delivery, launch, adoption, and continuous improvement, including benefits tracking.
• Leverage customer-centric design thinking to analyze user journeys, identify pain points, service gaps, and opportunities for transforming business processes.
• Prioritize capabilities, features, backlogs, and roadmap trade-offs based on user value, technical feasibility, costs, risks, and strategic importance.
• Enhance developer experience and promote platform self-service through intuitive journeys, onboarding flows, enabling tools, and continuous usability improvements.
• Lead workshops and facilitate requirements discussions with diverse stakeholders including business users, operations, technology teams, vendors, and leadership.
• Navigate and align competing stakeholder interests and maintain consensus on product scope, priorities, timelines, and outcomes.
• Collaborate with agile teams to define epics, user stories, acceptance criteria, sprint objectives, release plans, and incremental product delivery.
• Define success measures such as adoption rates, developer experience, operational health, benefits realization, budget use, and product value, updating senior leaders accordingly.
• Engage with vendors and partners to explore solution options, validate feasibility, manage delivery dependencies, and ensure alignment with product goals.
• Evaluate emerging AI use cases including Generative AI, prompt engineering, human-in-the-loop designs, AI governance risks, and limits of large language models.

Qualifications & Experience

• At least 10 years in product management, strategy, new product development, digital delivery, business transformation, or consulting roles.
• Expertise defining product vision, outcome-oriented roadmaps, value propositions, and business cases for innovative products or digital initiatives.
• In-depth knowledge applying platform-as-a-product principles for managing shared technology platforms serving multiple teams.
• Proficiency in product discovery, user and market research, journey mapping, and customer-centric design thinking approaches.
• Experience leading full product lifecycle activities including ideation, prioritization, planning, launch, and sustained product improvement.
• Strong stakeholder management skills capable of facilitating workshops, balancing competing interests, and influencing leadership without direct authority.
• Sound understanding of agile frameworks (Scrum, Kanban), backlog and sprint management, user story development, and practical Jira usage.
• Track record improving platform adoption by enhancing developer experience, self-service navigation, onboarding processes, documentation, and feedback mechanisms.
• Advanced AI knowledge encompassing Generative AI, risks, data ethics, and translating AI capabilities into viable product innovations.
• Robust business acumen including operational process insights, budgeting, benefits tracking, risk assessment, and transformation experiences.
• Experience collaborating with vendors, partners, multiple stakeholders to determine viable solutions and oversee delivery dependencies.
• Excellent written and verbal communication skills for producing product documentation, executive summaries, roadmaps, and workshop deliverables.
• Proven change management and stakeholder engagement expertise to drive platform acceptance across various organizational teams.
• Ability to operate effectively in ambiguous and evolving environments by applying structured discovery, prioritization, and iterative delivery techniques.

Preferred Skills

• Prior experience managing AI-enhanced products, Generative AI use cases, data and automation products, or digital services in enterprise or governmental contexts.
• Familiarity with AI product management topics such as prompt engineering, human-in-the-loop frameworks, AI governance and risk, and large language model constraints.
• Experience applying lean, design thinking, service design, experimentation, or product analytics to validate market opportunities.
• Hands-on use of tools like Jira, Confluence, Azure DevOps, Miro, Figma, analytics platforms, and survey software.
• Exposure to delivering technology solutions in cloud, data analytics, AI, enterprise systems, workflow automation, or digital transformation programs.
• Skilled at preparing executive level strategy documents, business cases, investment proposals, roadmap presentations, and benefits realization reports.