Premium Relationship Officer

Role Overview and Key Responsibilities

• Deliver outstanding service to current and prospective premium clients by offering a comprehensive range of financial products tailored to their needs.
• Drive profitability and foster client loyalty through proactive outreach via sales calls and client visits.
• Formulate plans to expand existing client relationships and acquire new premium clientele and transaction mandate levels (TMLs).
• Meet sales objectives while maintaining high standards of service and acting as a trusted adviser to premium clients.
• Ensure adherence to premium service quality standards and compliance with relevant policies and guidelines.
• Maintain and update client records meticulously to meet KYC and AML regulatory requirements.
• Identify opportunities to increase the number of new premium clients and achieve cross-selling targets.
• Evaluate current client relationships for increased wallet share and cross-selling potential.
• Manage your portfolio by monitoring customer base progress, asset and deposit portfolios, and product/service penetration ratios.
• Solicit and act upon client feedback to suggest innovations for new products or services, escalating issues when necessary to the Premium Program Manager.
• Engage actively in sponsorships, events, and initiatives that enhance the premium program's reputation.
• Maintain comprehensive knowledge of client accounts and transactions to ensure client ownership and retention.

Qualifications and Skill Set

• Possess a university degree from an accredited institution.
• Have 2 to 4 years of experience in relationship management and retail product sales.
• Fluency in both English and Arabic is essential.
• Demonstrate excellent communication and time management abilities.
• Exhibit strong networking, selling, relationship management, and negotiation capabilities.
• Showcase interpersonal, presentation, and active listening skills.
• Proficient with Microsoft Office applications.

About Arab Bank

Arab Bank fosters a purpose-driven and inclusive workplace emphasizing innovation, continuous learning, and employee well-being. The bank values diversity in all forms and believes the variety of perspectives among its staff strengthens its culture and contributes to its success.