Pre-Service Scheduler I (Remote)

About Home Health Focus AI

Home Health Focus AI is committed to supporting home healthcare professionals by connecting them to rewarding opportunities that emphasize quality patient care. We are not a staffing agency; instead, we directly source and validate roles via care providers.

Department and Work Details

This position belongs to the 10336 Enterprise Revenue Cycle department specializing in Revenue Cycle Scheduling. Employment status is full-time, with eligibility for benefits. You will work 40 hours weekly with operating hours Monday through Friday from 9:30 AM to 6:00 PM, and every alternate Saturday from 7:30 AM to 4:00 PM.

Compensation

The pay scale ranges from $21.85 to $32.80 per hour.

Key Responsibilities

• Efficiently use the computerized central scheduling system to provide timely, courteous, and accurate appointment scheduling, including managing scheduling conflicts and coordinating test sequences when multiple tests are ordered.
• Enter complete and precise patient registration details including demographics, insurance information, and contacts, adhering to policy timeframes.
• Administer the Medicare Questionnaire for all Medicare patients and stay updated on policies concerning Medicare, Medicaid, and third-party payers, including insurance plans requiring pre-authorization or referrals.
• Provide patients with accurate exam preparation and arrival instructions.
• Correctly obtain and record orders for outpatient exams.
• Participate in department meetings, maintain skill competency through continuing education and complete all mandatory safety training and in-services.
• Contribute actively to group projects aimed at resolving department challenges.
• Maintain patient confidentiality in line with HIPAA and compliance guidelines.
• Inform customers about insurance requirements and financial obligations, including processing financial transactions when necessary.
• Possess knowledge of the operations in various Advocate Aurora Health departments to appropriately address or refer inquiries.

Education and Experience Requirements

• High school graduate required.
• Typically one year of experience in healthcare, insurance, call center, or customer service environments is preferred.

Skills and Abilities Required

• Strong problem-solving skills in a high-pressure environment.
• Ability to work independently, manage time effectively, meet deadlines, and prioritize tasks.
• Analytical thinking to interpret data and draw sound conclusions.
• Basic computer proficiency.

Licensing and Certifications

No specific licenses or certifications required.

Physical and Work Environment

Must adhere to remote work standards, including the ability to sit for extended periods and occasional light travel. The role requires the use of all equipment necessary for job performance. Duties may evolve and adapt over time.

Additional Benefits and Commitment

Employees enjoy a comprehensive Total Rewards package including competitive base pay within the stated range based on qualifications and experience, premium pay opportunities (shift, on-call), select incentive programs, and prospects for annual salary adjustment. The company supports career development and overall wellbeing to foster a fulfilling work-life balance.