Player Development Manager
Massachusetts, United States · Jornada completa
Sé el primero en postularte
- Experiencia
- Más de 5 años
- Salario
- USD 108,800 – USD 136,000 / year
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Modo de trabajo
- En la oficina
- Educación
- licenciatura
- Elegibilidad
- Candidates with a bachelor’s degree in a related field, at least 5 years of relevant industry experience, and at least 3 years of sales team management experience may apply. Applicants must also be able to obtain and maintain the required State Gaming Licenses.
- Reanudar
- Se requiere solicitud
Dónde trabajarás
Descripción del trabajo
About the role
DraftKings is building with AI across today’s operations and tomorrow’s opportunities, using it to improve decision-making, strengthen customer experiences, and make work more efficient. The company values bold thinking and welcomes people who want to help shape what comes next.
As a Player Development Manager, you will lead Player Development Executives and VIP Hosts in delivering high-touch support to VIP players. The role is focused on improving net revenue through proactive sales activity while maintaining exceptional service for both new and returning VIP customers. You will also help refine processes, collaborate across functions, and support innovation on the VIP team.
What you’ll do
- Help drive important VIP sales results that support customer engagement, market share growth, and net revenue, while strengthening relationships with current customers.
- Support process improvements and compliance efforts that make operations more efficient and service more effective, while coaching the team to perform better.
- Partner with Analytics teams to track reinvestment initiatives, such as promotions and reward offers, by reviewing reports alongside actual transaction data.
- Assist VIP leadership with the creation and rollout of sales training programs.
- Take part in escalation handling, working with customers and internal teams to resolve client issues.
- Lead a high-performing team through coaching, clear feedback, and a practical, solutions-focused approach.
What you’ll need
- A bachelor’s degree in a relevant field and at least 5 years of experience in Gaming, Hospitality, Sales, or Marketing.
- At least 3 years of experience managing a sales team with strong communication, coaching, and performance management skills.
- A solid understanding of the product line, plus the ability to identify and apply strategies that improve efficiency and revenue.
- Experience coaching teams to provide strong customer experiences and consistent sales execution.
- Ability to obtain and keep the required State Gaming Licenses.
Additional information
DraftKings is a publicly traded technology company headquartered in Boston. Because it operates in a regulated gaming environment, employment may depend on securing a gaming license from the relevant state agency. If this applies to your role, the company will help guide you through the licensing process.
For this full-time position, the U.S. base salary range is 108,800 USD to 136,000 USD, with bonus, equity, and benefits available where applicable. Pay is set based on role, level, location, and other factors such as experience and education. In Massachusetts, employers cannot require or administer a lie detector test as a condition of employment or continued employment, and violations may lead to criminal and civil penalties.