Performance Analyst

About Metrolinx

Metrolinx is a regional transportation agency serving the Greater Golden Horseshoe, operating GO Transit, UP Express, and the PRESTO fare system. The agency is also advancing transit development such as GO Expansion, Light Rail Transit, and subway system growth to improve regional connectivity.

Metrolinx upholds core values including equity, diversity, and inclusion as integral to its mission to serve communities with dedication, innovation, and teamwork.

Role Overview

The Performance Analyst will support operational and project-related data analysis, reporting, and performance monitoring initiatives to enhance service delivery and decision-making at Metrolinx. The role involves data collection, quality assurance, report creation, operational trend analysis, and forecasting to identify opportunities for efficiency improvements and KPI achievement.

Key Responsibilities

• Assist in collecting, validating, and optimizing data management and presentation methodologies to generate comprehensive reports and conduct specialized analyses.
• Analyze operational configurations and maintenance practices to produce management reports tracking performance metrics.
• Provide timely performance reporting, identifying trends, root causes, recommendations to meet KPIs, and areas for operational enhancements.
• Project future performance by incorporating anticipated benefits from team initiatives and evaluating achievement levels.
• Support forecasting efforts that consider organizational changes and external factors impacting operations.
• Plan and engage in projects such as new technology trials, stakeholder meetings, and presentations.
• Collaborate with functional teams to understand data sources, improve processes, and leverage information for enhanced reporting.
• Design, develop, maintain dashboards and reports highlighting trends in timeliness, availability, and customer experience metrics.
• Continuously update knowledge of internal and external data systems to build relevant reports for multiple stakeholders.
• Define and implement best practices for data reporting and analysis including visualization, validation, documentation, and data integrity.
• Examine operational and project workflows to suggest streamlined, data-driven solutions addressing inefficiencies.
• Monitor data quality issues, flagging concerns and supporting management reports aligned with business goals.
• Actively participate in working groups, offering improvement suggestions and fostering collaborative relationships.
• Assist customers and stakeholders by interpreting data analysis findings and proposing actionable plans.
• Support analytical projects aimed at identifying performance improvements and operational optimizations and develop corresponding business recommendations.
• Serve as a liaison to stakeholders to clarify business program information and application.
• Collaborate internally and externally to gather requirements during project lifecycle stages.
• Perform data quality assurance and support audit activities.
• Work with IT and relevant parties to enhance data value through improved data sources, technology, and business intelligence tools.
• Carry out assigned duties and participate in relevant meetings and presentations.

Required Qualifications and Skills

• Diploma in Business Administration, IT, Mathematics, Statistics, Engineering, Economics or related discipline, or equivalent education and experience.
• At least two years of progressive experience in quantitative data analysis, dashboard/report development, and data tracking.
• Minimum two years experience automating data workflows and enhancing reporting through visualizations and process improvements.
• Familiarity with transit operations planning, analysis, and monitoring is an advantage.
• Proficient with Microsoft Office and business intelligence platforms such as Power BI, Tableau, or QlikSense.
• Strong skills in analyzing operational and project processes to identify issues and recommend improvements based on data-driven insights.
• Effective written, verbal, and presentation communication skills ability to create management reports.
• Ability to translate business logic into data processing scripts using DAX, R, SQL, Python, or Power Query.
• Knowledge of information systems for data extraction, visualization, and presentation tailored to audience needs.
• Understanding of measuring customer experience and operational performance and the ability to convert feedback and data into actionable strategies.
• Demonstrated analytical, quantitative, and critical thinking abilities.

Additional Information

Metrolinx is dedicated to a diverse and inclusive workforce and welcomes applications from equity-deserving communities including Indigenous peoples, Black individuals, racialized groups, women, persons with disabilities, and those with diverse gender identities and sexual orientations.

Applicants requiring accommodations during the hiring process may contact the organization accordingly. Employment eligibility in Canada is mandatory. A criminal background check may be required for selected candidates.

The internal recruitment process for non-union roles requires candidates to have held their current position for 12 months and be in good standing to apply.

Metrolinx reserves the right to discontinue consideration if background information is found to be misleading or inaccurate. Only shortlisted candidates will be contacted.

Metrolinx fosters an equitable, inclusive employment environment.