Patient Access Scheduler - Centralized Scheduling (Remote, Full-Time)

About the Employer

Orchestrate Consulting Group specializes in carefully connecting job seekers with opportunities that align with their career objectives. Unlike staffing agencies, they vet and curate verified openings from employers.

Baptist Health, the largest not-for-profit healthcare system in the region, operates 12 hospitals and numerous outpatient facilities across Miami-Dade, Monroe, Broward, and Palm Beach counties. Boasting internationally recognized centers of excellence in multiple medical specialties and driven by a faith-based mission, Baptist Health employs over 29,000 staff and 4,500 physicians. It has consistently ranked among Fortune's 100 Best Companies to Work For and received numerous awards in recent US hospital rankings.

What distinguishes Baptist Health is a culture built on compassionate care and personal connection with patients and colleagues alike, grounded in shared experience and commitment to quality.

Position Summary

The Patient Access Scheduler is responsible for coordinating and scheduling various patient appointments including diagnostics, surgeries, therapies, physician visits, and other treatments. The role involves collecting and confirming demographic and insurance data, registering patients, and accurately inputting information into scheduling software. Working primarily in a call center environment, the incumbent is expected to meet established quality standards and embody Baptist Health's commitment to professional and friendly patient service.

Qualifications and Requirements

• High school diploma, certification, GED, training, or relevant experience.
• Successful completion of the Patient Access training program.
• Able to thrive in a high-volume, fast-paced work setting.
• Basic mathematical skills.
• Strong attention to detail, organizational abilities, teamwork, compassion, and excellent communication and customer service skills.
• Preferred: Basic medical and insurance terminology knowledge.
• Proficiency with computer applications such as Microsoft Office, EMR systems, and accurate typing.
• Familiarity with regulatory standards including HIPAA, AHCA, EMTALA, and Medicare guidelines pertaining to medical necessity compliance.
• Bilingual skills in English and Spanish or Creole are advantageous.

Compensation and Benefits

• Estimated hourly pay between $17.27 and $21.93, depending on experience.
• Career development opportunities with clear progression paths.
• Comprehensive health and wellness benefits that surpass typical offerings.
• Wellness programs aimed at reducing healthcare costs by eliminating plan deductibles.
• Tuition reimbursement programs to support ongoing education and advancement.
• Additional perks and support fostering fulfilling, long-term careers.