Otter Relations (HR) Coordinator

Overview

At Otter Products, our team members, known as Otters, are central to our mission. The Otter Relations department transcends traditional Human Resources by focusing on creating an outstanding employee experience and fostering a workplace where our Otters flourish.

The HR Coordinator plays a vital role in administratively supporting the Otter Relations functions to enhance employee engagement and candidate experience. This role upholds a people-centric, performance-driven, inclusive culture aligned with our core values while delivering exceptional support to all employees.

About Otter Products

Founded in 1998, Otter Products has grown from a local startup to a global technology leader through continuous innovation and purpose. Our prominent brands, OtterBox and OtterCares, offer the most trusted products in their categories. Grounded in our values and philanthropic efforts through the OtterCares Foundation, we aim to give back by empowering communities, especially through educational initiatives.

Key Responsibilities

• Champion a positive work environment by consistently embodying our core values.
• Serve as the initial contact for HR questions from employees across multiple countries, supporting a hybrid and remote workforce.
• Forge strong relationships with stakeholders, offering responsive and business-aligned HR assistance in a distributed setting.
• Manage comprehensive HR processes such as onboarding, performance management, learning and development, compensation, and employee engagement.
• Coordinate the payroll process monthly and biweekly, collaborating with external providers and internal teams.
• Oversee employee benefits throughout their employment, handling queries, record maintenance, and vendor communication to ensure compliance.
• Maintain thorough employee documentation including HRIS data, absence tracking, payroll, benefits, and other records.
• Implement internal workplace policies in collaboration with management and legal to ensure adherence to laws and company standards.
• Support internal and external audit procedures as necessary.
• Assist in recruitment activities including job postings, candidate sourcing and communications, interview coordination, offer creation, and enhancing the candidate experience.
• Support workforce planning efforts such as succession planning, talent management, training assessments, and compensation reviews.
• Collaborate with global HR teams to facilitate organizational development, recruitment initiatives, and local implementation of global programs.
• Prioritize and organize workload to ensure timely replies, proactive communication, and accurate recordkeeping.
• Promote a safe working environment by following safety policies and engaging in health and safety trainings and documentation.
• Utilize training resources to stay informed of market trends and professional development opportunities.
• Continuously seek process improvements to boost efficiency and effectiveness.
• Help nurture a culture of operational excellence focused on customer service, process optimization, and team collaboration.

Qualifications

• A Bachelor's degree in Business Management is required; HR-related degrees are preferred. Equivalent experience may be accepted.
• At least one year of practical HR experience is necessary; relevant internships or placements count as well.
• Basic knowledge of HR laws, procedures, and principles is essential.
• Proven professional, inclusive, and confidential approach in managing employee information.
• Experience with HRIS systems and dashboard tools is a plus.
• Strong attention to detail with excellent organizational and analytical capabilities.
• Proficient with Microsoft Office and quick to learn new software.
• Dedicated to delivering excellent customer service.
• Ability to juggle multiple tasks efficiently in a dynamic environment while maintaining quality.

Equal Employment Opportunity

Otter Products International is committed to equal opportunity employment and considers all applicants without regard to race, color, ethnicity, religion, political beliefs, disability, age, sexual orientation, or any other protected characteristic.