Operations Training, Competence & Standards Manager

About the Role

The Operations Training, Competence & Standards Manager leads the creation, implementation, and oversight of the company's operational competence framework. This includes the training strategy, operational standards, and ensuring consistent application of the Rule Book to maintain a capable and professional railway workforce throughout all stages of operational readiness and commercial activities.

Key Responsibilities

• Develop and manage the operational competence management system, including setting competency standards and assessment protocols for safety-critical roles across train, network, and infrastructure operations.
• Establish certification, licensing, and reassessment procedures aligned with regulatory requirements and company safety policies.
• Design and execute the operational training strategy, encompassing needs analysis, curriculum development, and courses delivered via classroom, simulation, and on-the-job training.
• Manage training resources, facilities, and collaborate with external providers to ensure effective delivery.
• Lead Rule Book adoption, training, and operational standard development, ensuring procedures remain current and well communicated.
• Oversee operational readiness activities, guaranteeing workforce competence before entry into service through testing, commissioning, and trial operations.
• Drive In-Country Value initiatives including Emiratization and Omanisation by facilitating knowledge transfer, career pathways, and succession planning to build sustainable national railway expertise.
• Serve as the primary liaison for all training, competence, and standards-related matters with internal divisions, contractors, and regulatory bodies.
• Identify and mitigate risks impacting operational readiness and ongoing operations while maintaining compliance to quality standards.
• Lead and develop the training and competence team, promoting a culture of continuous development, accountability, and operational excellence.
• Ensure regulatory and safety compliance across all training and competence functions and actively support safety management and assurance processes.

Required Knowledge and Experience

• Extensive leadership experience in competence management, railway standards, and workforce development within the railway industry.
• Proven track record in designing competence systems, conducting operational assessments, and developing training programs for railway organizations.
• Deep understanding of railway operations rules, safety-critical communications, and operational readiness processes.
• Experience with learning management systems, competency tools, and assessment design, including simulator and practical evaluations.
• Strong leadership abilities to manage cross-functional teams and ensure operational efficiency under pressure.
• Excellent communication skills, capable of stakeholder engagement and producing high-quality technical documentation.
• Strong analytical skills with a focus on risk assessment and data-driven continuous improvement.
• Bachelor's degree in Education, Engineering, Transport Operations or a related discipline; Master’s degree preferred.
• Relevant certifications in training, assessment or competence management highly advantageous.
• A minimum of 15 years of experience in railway operations, specifically in competence management and workforce development, ideally with experience supporting new railway startups or major transitions.