Operations Lead - Simon Carter

Overview

Aditya Birla Fashion and Retail Ltd. is seeking an Operations Lead to oversee and enhance the efficiency of its business operations spanning Retail, Large Format Retail (LFR), and E-Commerce channels in Karnataka, India. This leadership role focuses on driving operational excellence, inventory management, and seamless execution across all facets of the organization’s sales and supply chain functions.

Key Responsibilities

• Lead and supervise daily operational activities across Retail, LFR, and E-Commerce divisions ensuring smooth sales and process execution.
• Design and enforce standard operating procedures (SOPs) to standardize and optimize operations.
• Track key performance indicators (KPIs) related to operations and implement corrective measures to achieve business objectives.
• Manage comprehensive inventory planning, replenishment, and stock optimization efforts to prevent shortages and overstock situations.
• Collaborate with procurement, warehouse, logistics, and business units to maintain product availability and inventory accuracy.
• Oversee full-cycle e-commerce processes including order fulfillment, returns handling, customer service liaison, and marketplace partnerships to enhance customer satisfaction.
• Support and improve Retail and LFR store operations, ensuring compliance, merchandising standards, stock availability, and excellent service levels.
• Identify and lead initiatives for process optimization, automation, and digital transformation aimed at boosting productivity and reducing operational costs.
• Develop performance tracking dashboards and reporting systems to support decision-making and continuous improvements.
• Build and nurture relationships with internal stakeholders like Sales, Supply Chain, Finance, Marketing, IT, and external partners such as vendors and logistics providers to align operations with overarching business strategies.
• Lead, mentor, and develop the operations team cultivating a collaborative culture focused on accountability and continuous growth.

Additional Information

The role demands strong cross-functional coordination, a keen eye for operational details, and the ability to drive improvements that directly influence profitability and customer experience across multiple sales channels.