Operations Consultant - Commercial Lending

Overview

At PNC, employees are our most valuable asset, providing us with a distinct advantage in the financial markets we serve. We strive every day to deliver an exceptional customer experience within an inclusive culture where everyone feels respected, valued, and empowered to contribute to our success. This role of Operations Consultant is within the Commercial Lending Operations team and is based remotely.

As an Operations Consultant, you will provide extensive support for loan documentation processes, assisting new and existing team members in understanding requirements and expectations. You will offer clear guidance aligned with internal legal teams and manage daily queries and escalation issues. Success in this position demands a solid legal foundation and specialized knowledge of loan documentation.

Responsibilities

• Lead key operational support and implement complex services or initiatives within the operational unit, monitoring performance and risk metrics.
• Develop and track process performance measures and evaluate their business impact, communicating results to stakeholders and senior leadership.
• Manage production workflows and handle escalated issues independently, serving as a primary escalation contact and mentoring operations managers and team members.
• Drive continuous improvements and changes in production processes and policies, fostering collaboration and ensuring acceptance and support among executives, business partners, and teams.
• Ensure strict adherence to policies, procedures, and regulatory requirements, proactively resolving compliance issues and leading risk mitigation efforts.

Qualifications

Ideal candidates should possess a university degree and have five or more years of relevant industry experience. Equivalent education combined with certifications and experience may also be considered. No mandatory certifications or licenses are required for this role.

Preferred Skills and Competencies

• Strong sense of accountability and delivering customer-centric solutions.
• Expertise in compliance assurance and mitigating risks.
• Initiative-taking attitude with a focus on process improvements and achieving results.
• Attention to detail, accuracy, and proficiency in business process design.
• Excellent communication skills with the ability to manage multiple priorities and solve complex problems.
• Familiarity with standard operating procedures and operational functions.

Compensation and Benefits

The base salary ranges from $70,000 to $156,000 annually, varying by location, skills, experience, and education. The position is eligible for incentives based on company and individual performance.

PNC provides a broad range of benefits including medical, dental, vision coverage, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, child and elder care assistance, adoption and surrogacy reimbursement, education support, and wellness programs. Paid time off includes maternity/parental leave, up to 11 holidays, occasional absence days, and 15 to 25 vacation days depending on tenure.

Additional Information

This position may permit remote work within approved geographic locations, requiring a confidential, quiet home workspace with occasional office visits as needed. PNC does not sponsor employment visas or participate in STEM OPT for this role.

PNC is committed to providing reasonable accommodations throughout the hiring process and fostering an inclusive work environment.

This position complies with the Federal Deposit Insurance Act (FDIA), the SAFE Act, and FINRA regulations regarding criminal history background checks. Candidates should review applicable privacy notices as relevant.