Manager, People Operations

About ZenQMS

ZenQMS is transforming how quality management is approached in the Life Sciences sector, helping innovative companies accelerate scientific progress while upholding rigorous standards. Our digital platform simplifies compliance, enhances operational efficiency, lowers risks, and supports continuous improvement initiatives. Founded by quality experts, ZenQMS is committed to delivering stress-free, intuitive solutions that improve the experience for quality teams and ultimately make consumers safer. Our culture is grounded in kindness, continuous improvement, community involvement, and simplicity.

Role Overview

We are looking for a proactive and organized Manager of People Operations to oversee and expand our everyday People initiatives. This role requires partnering closely with leadership to nurture a supportive global workforce and ensuring HR strategies are aligned with company goals. The position is based at our headquarters in Ardmore, PA, with a hybrid work schedule and reports directly to the Co-Founder and CEO.

Key Responsibilities

• Manage the full recruitment cycle, maintain candidate pipelines, and collaborate with external agencies to acquire top talent.
• Create and implement an onboarding process that engages new employees early and shortens their ramp-up time.
• Handle payroll administration for all employees and contractors.
• Administer employee benefits including annual plan renewals and oversee the company 401(k) retirement offerings.
• Oversee daily management of HRIS and payroll systems, specifically Rippling.
• Coordinate the annual goal-setting and manage quarterly and yearly performance evaluations within the HRIS.
• Promote a positive, inclusive work culture by organizing team events, recurring meetings, and conducting engagement surveys.
• Manage employee relations impartially, ensure compliance, and update the Company Handbook in line with regulatory changes.

Candidate Requirements

• Four to six or more years of progressive Human Resources experience, preferably within private equity or venture capital-backed startups.
• Demonstrated experience managing payroll, benefits, and performance review processes directly.
• Knowledge of modern HRIS platforms, with Rippling experience highly preferred.
• Ability to build cross-functional relationships, make sound judgments, and deliver results independently in a dynamic environment.
• Excellent interpersonal skills characterized by flexibility, accountability, and diligence.
• Willingness and ability to work in a hybrid format based in Ardmore, PA, attending occasional in-person company events.