Manager - Business Operations

Overview

We are seeking a meticulous and customer-oriented Manager for Business Operations to oversee daily operational activities, client service processes, and coordination within insurance and financial service domains. This position suits professionals who enjoy engaging with clients, managing coordination tasks, and executing business operations, while progressively gaining expertise in financial products and relationship management.

Key Responsibilities

• Serve as the primary contact person for assigned clients to address their needs promptly.
• Manage client inquiries concerning insurance policies, ensuring timely resolution and fostering high customer satisfaction.
• Collaborate with various stakeholders to facilitate policy issuance, documentation, and processing of applications efficiently.
• Oversee the complete transaction lifecycle, tracking progress to maintain smooth operations.
• Guarantee proper collection, verification, and maintenance of documentation and records, including Management Information Systems (MIS).
• Assist in meeting compliance obligations in accordance with organizational standards.
• Maintain communication and coordination with external partners such as insurance companies, banks, and Non-Banking Financial Companies (NBFCs).
• Regularly follow up on approvals, policy issuances, and service requests with partners to ensure prompt action.