Mailroom Operator

Role overview

This is a full-time, on-site Mailroom Operator position based in Camellia, New South Wales. The role reports to the Team Leader - Production and sits within Computershare Communication Services (CCS), where you will help prepare, produce, and dispatch physical customer communications.

Working pattern

The shift runs Monday to Friday, from 3:00 pm to 11:00 pm. The role is part of a team-based production environment where accuracy, discipline, and dependable delivery are essential.

What you will do

You will support the end-to-end handling of paper-based customer communications, using specialised print and mailroom equipment and carrying out manual production tasks as needed. The job requires close attention to quality checks, reconciliation, and compliance with customer and process requirements.

Equipment and production tasks

• Run digital printing on high-speed continuous inkjet presses, including Ricoh machines.
• Handle cut-sheet digital printing using toner and inkjet production printers such as Xerox equipment.
• Operate high- and medium-speed mail enclosing machines.
• Carry out manual sorting and enclosing when required.
• Use guillotines and other cutting tools safely and accurately.

Performance expectations

• Follow manufacturer instructions and operating guidelines for production equipment and systems.
• Meet scheduled output levels and daily production targets.
• Ensure all output is fully reconciled so work remains compliant and aligned to customer requirements.
• Always work in a safe manner and follow workplace safety practices.
• Produce work that meets manufacturer specifications and ISO 9001:2018 procedures and work instructions.

What you bring

You should be highly organised, able to plan your work effectively, and confident communicating with internal colleagues. The role also calls for strong relationship-building skills, a high level of accuracy, and the ability to interpret instructions clearly.

Essential experience and skills

• You must be able to read and write in English, including detailed written information.
• Strong attention to detail and a consistently accurate approach.
• A flexible mindset toward tasks and working hours.
• Clear verbal communication skills and the ability to follow instructions.
• Basic computer literacy.

Benefits and rewards

• Flexible work options designed to support work-life balance.
• Health and wellbeing rewards that can be tailored for you and your family.
• The option to invest part of your salary into company shares, with a company contribution included.
• Additional recognition and future-focused rewards, including team gatherings and awards.
• A welcoming, close-knit workplace with experienced colleagues who support your growth.

About the company

Computershare is a global financial administration business with more than 11,000 employees across over 22 countries. The organisation describes its culture as open and inclusive, with a focus on helping employees grow and progress.

Fairness and accommodations

The company states that it is committed to equal opportunity and wants candidates to succeed on merit. It also notes that it aims to remove barriers and create an environment where people feel valued. Support for recruitment accommodations or adjustments is available through the company’s accessibility process.

About the team

The communications team works on business-critical communications and has more than 30 years of market experience. The team is involved in designing, creating, delivering, receiving, storing, and managing communications that improve customer experience and communication effectiveness.