Mail Administrator

Role overview

We are looking for a Mail Administrator to handle email-based document intake and post-closing review tasks for mortgage-related files. The role focuses on sorting, checking, and uploading title, insurance, and recorded documents into Salesforce with a high level of accuracy and compliance.

Key responsibilities

• Track and organize incoming emails containing title, insurance, and recorded documents, then upload the relevant files into Salesforce for the appropriate case records.
• Review post-closing documents carefully to confirm they are accurate and compliant.
• Examine final title policies, recorded documents, and insurance policies with attention to detail.
• Enter data into Salesforce for received final title policies, recorded documents, and insurance policies.
• Handle email communication effectively and maintain strong correspondence practices.

Required background and skills

• A bachelor’s degree is required.
• At least 2 years of experience in US residential mortgage post-closing and title review is needed.
• Must be comfortable working in shifts.
• Strong command of written and spoken English is expected.
• Good analytical and logical reasoning skills are important for this role.
• Ability to work with initiative, professionalism, and a continuous improvement mindset.
• Willingness to contribute ideas for process enhancements and support team goals.

Additional information

The role requires familiarity with post-closing document review, title policy checking, and accurate data entry in Salesforce. Candidates should be prepared to work in a collaborative environment and contribute to team initiatives.