Luxury Brand Ambassador

About Balenciaga

Founded by Cristóbal Balenciaga in 1917 and anchored in Paris from 1937, the House of Balenciaga revolutionized modern couture through innovative design and technique, maintaining that legacy with contemporary collections spanning women’s and men’s ready-to-wear, accessories, and objets d'art. The brand continues pioneering through digital integration, advanced materials, and social responsibility, highlighted by its 2021 Couture collection and directional leadership transitioning in 2025.

Role Overview

We are looking for a Part Time Luxury Brand Ambassador to work 30 hours weekly over 4 days at our new Balenciaga counter in Selfridges, London. The ideal candidate will possess a passion for luxury fashion, a commitment to exceptional customer interactions, and the drive to contribute to our brand’s thriving future.

Core Responsibilities

• Acquire thorough expertise of Balenciaga’s products, heritage, and fragrances to engage customers effectively and boost sales.
• Achieve and surpass sales goals by proactively connecting with customers and articulating product benefits convincingly.
• Deliver outstanding customer service to create memorable shopping experiences and nurture brand allegiance.
• Maintain the retail area's visual standards to reflect Balenciaga's luxury ethos impeccably.

Qualifications & Experience

• Strong communication and interpersonal skills with proven success in luxury retail or customer-facing roles.
• A deep passion for luxury brands and dedication to superior customer experience.
• Goal-driven mindset demonstrated by consistently meeting or exceeding sales targets.
• Capacity to thrive in a dynamic, fast-paced retail setting.
• Flexibility to work weekends and public holidays as required.
• An interest in fashion, fragrances, or beauty products is advantageous.

Benefits

• 32 days of paid holiday annually, prorated for part-time work.
• Competitive monthly commissions to reward performance.
• Additional day off on your birthday.
• Access to product at discounted prices and clothing allowance.
• Company pension contributions to support your future.
• Opportunities for professional development, career growth, and length-of-service recognitions.

Additional Information

We are committed to diversity and equal opportunities, welcoming applications from candidates of all backgrounds. Personal data provided during the recruitment process will be handled confidentially and used solely for hiring purposes according to privacy policies. Only shortlisted candidates will be contacted due to the volume of applications received.