Leisure Assistant (Wet)

Role Overview and Responsibilities

The Leisure Assistant (Wet) role focuses on fostering a positive and collaborative work environment in alignment with the Charity's mission to improve lives. The position involves the careful oversight of the facilities ensuring the safety and well-being of all users, alongside actively supporting water-based activities.

Main Duties

• Promote a constructive workplace culture that reflects the Charity’s values of Making Life Better and i-care to boost morale, productivity, and performance.
• Take responsibility for securely supervising the leisure facilities and guaranteeing the health and safety of all visitors.
• Deliver vigilant, preventive lifeguarding throughout all pool sessions to ensure user safety.
• Execute emergency response plans promptly in case of accidents or injuries, performing water rescues and first aid as per training.
• Keep physical and lifesaving certifications up to date to satisfy Health & Safety regulations and High Life Highland standards, participating in required training sessions.
• Assist in supervising water and land-based activities to ensure their efficient and safe delivery.
• Organize and lead activities and classes as part of the centre's scheduled programming.
• Conduct swimming lessons within the Swimming Programme when needed, compensated according to the appropriate pay grade.
• Promote safe and appropriate behaviour among facility users.
• Maintain equipment safety and cleanliness, ensuring proper setup of fixed and portable items.
• Coordinate with other users and staff for smooth daily centre operations.
• Stay current with all relevant procedural documentation.
• Report suggestions for enhancing centre efficiency and effectiveness to management.
• Ensure the facility is cleaned according to established standards.
• Handle reception and cashier responsibilities which include admission processing and cash handling.
• Facilitate inductions for the Fitness Suite users.
• Actively promote and sell High Life Memberships to prospective customers.
• Deliver excellent levels of customer service consistently.
• Commit to ongoing professional development and contribute positively to the continuous improvement initiatives across High Life Highland.
• Attend all required training, whether online or in-person.
• Support sustainability efforts by minimizing waste and upholding environmental values in all tasks performed.
• Assist other departments and teams within High Life Highland with projects, training, or during staffing shortages to maintain seamless cross-functional operations.
• Adhere strictly to organizational policies, including GDPR, health and safety protocols, and perform requisite checks, promptly escalating any concerns to management.
• Maintain knowledge of role-specific risk management responsibilities according to HLH Risk Policy and related guidelines.
• Completion of a Disclosure Scotland PVG check is mandatory for this position.