Lead Customer Service Representative

About the Role

Join us as a Lead Customer Service Representative at our Waycross, GA location (Store 2745014: 1913 State St, Waycross, Georgia 31501). This position offers a dynamic, fast-paced work environment where you can grow your career through challenging and varied daily tasks alongside motivated colleagues.

Key Responsibilities

• Welcome customers and efficiently operate the register and cashier system.
• Make product suggestions and occasionally assist with food programs.
• Gain foundational management experience by regularly leading shifts and supervising team members.
• Maintain store standards both inside and outside to ensure an attractive appearance and timely service.
• Engage in teamwork to achieve daily objectives while providing friendly customer interactions.
• Exhibit leadership skills by guiding employees during shifts.

Qualifications and Skills

• Experience in retail, customer service, or cashier roles is preferred.
• Some prior experience in entry-level management or team leadership is advantageous.
• High school diploma or equivalent required.
• Strong communication skills and the ability to foster positive customer relations.
• A spirited approach to problem solving and making quick, effective decisions.
• Team oriented with motivation to advance professionally and enjoyment of a lively work atmosphere.

Physical Requirements

• Ability to stand and walk for up to 8 hours continuously.
• Capable of lifting up to 30 pounds for 30 minutes per shift from ground to overhead height.
• Occasional lifting up to 60 pounds from ground to waist level.
• Ability to push or pull with up to 20 pounds of force using arms.
• Bending at the waist with twisting for up to one hour during a shift.
• Manual dexterity for grasping, reaching, handling objects, and climbing as needed.

Benefits and Perks

• Comprehensive medical, vision, dental, and life insurance plans, including short and long-term disability coverage.
• Flexible scheduling options to support work-life balance.
• Weekly paycheck distribution and paid comprehensive training.
• Opportunities for rapid career advancement in a stable, large company.
• Work in a collaborative, engaging, and energetic team environment.
• 401(k) plan with competitive company matching contributions.
• Access to flexible spending accounts and health savings accounts.
• Tuition reimbursement available to support educational goals.

Additional Information

This company is an Equal Opportunity Employer and adheres to the Americans with Disabilities Act and relevant state and local disability regulations. Reasonable accommodations for applicants with disabilities are available upon request, provided they do not impose undue hardship. Prospective employees may inquire about assistance with application forms or participation in the recruitment process. The employer also participates in the federal E-Verify program to verify work eligibility.