Key Accounts Manager

About the Role

We seek an energetic and client-oriented Key Account Manager to oversee and enhance critical client relationships. The candidate will be tasked with achieving customer satisfaction and success, maintaining client interactions, discovering growth avenues, boosting revenue, and serving as the chief liaison for essential accounts.

Key Responsibilities

• Establish, maintain, and fortify enduring relationships with principal clients.
• Serve as the main point of contact for designated accounts.
• Comprehend client business needs and offer tailored solutions.
• Guarantee timely client onboarding and smooth account management.
• Stimulate revenue enhancement via upselling, cross-selling, and contract renewals.
• Collaborate with internal divisions (Operations, Product, Finance) to ensure superior service delivery.
• Track account performance and compile regular business review reports.
• Address and resolve client issues and escalations promptly.
• Maintain records of sales performance, account metrics, and revenue projections.
• Spot new business prospects within existing client base.

Perks and Benefits

• Health insurance coverage
• Provident fund benefits