Junior IT Support Analyst

About the Role

This opportunity is with a reputable and expanding organization renowned for its focus on technological advancement and delivering smooth user experiences. The company offers a nurturing setting where IT professionals can grow their expertise and contribute significantly from their first day.

Key Responsibilities

• Deliver first and second line technical support to end users.
• Diagnose and resolve hardware, software, and network-related problems.
• Provide assistance and maintenance in Microsoft 365 and Windows operating environments.
• Configure and deploy laptops, desktop computers, and mobile devices.
• Administer user accounts, including managing passwords and permissions.
• Record and update service tickets to track support activities.
• Participate in IT projects and initiatives focused on system enhancements.

Required Qualifications and Skills

• Practical experience in IT support roles, particularly on first or second line support.
• Familiarity with Microsoft 365 suite and Windows OS troubleshooting and support.
• Strong communication abilities paired with excellent customer service orientation.
• A motivated interest and passion for IT and technological developments.
• Logical problem-solving capabilities to assist users effectively.
• Possession or pursuit of CompTIA A+ certification is considered advantageous.

Compensation and Work Environment

• Competitive salary offered in the range of £28,000 to £32,000 annually.
• Robust opportunities for professional growth and career advancement.
• Friendly and collaborative IT team atmosphere.
• Opportunity to make tangible impacts immediately upon joining.