Junior Customer Service Executive - India Operations, Network Rollouts, and Automation

About Tata Communications

Tata Communications leads innovations in the field of connectivity, driving advancements powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media, and Network services. Their vision encompasses building a New World of Communications.

Role Overview

This position supports daily network operations under supervision, ensuring seamless network maintenance and efficient execution of network-related activities while achieving service level agreements.

Key Responsibilities

• Operate and maintain network tools and equipment integral to fiber infrastructure.
• Assist with and carry out installations as needed.
• Maintain routine daily site activities to ensure smooth functioning.
• Work proactively to meet and uphold SLA standards.
• Oversee the operation and maintenance of fiber networks including Outside Plant (OSP), Inside Plant (ISP), and infrastructure components.
• Manage fiber network backbone and last mile connectivity, coordinate off-role and vendor teams, and utilize fiber testing tools such as OTDR and power meters.
• Support transmission equipment involving SDH and DWDM technologies, ensure equipment hygiene, and manage spare inventory.
• Maintain infrastructure elements such as SMPS, battery banks, and comply with preventive maintenance schedules.
• Adhere strictly to health, safety processes, and company compliance guidelines.
• Monitor and analyze faults in OSP, ISP, and infrastructure networks reported by the TCL NOC.
• Implement preventive measures to minimize fiber cuts and corrective actions to restore OFC lines within SLA limits.
• Manage spare card inventory and maintain Point of Presence (POP) hygiene along with infrastructure maintenance activities.
• Coordinate with various operators, government agencies, and private sector authorities to facilitate operations.

Candidate Profile

• Education: Bachelor's degree in Telecom, Electronics, or Electrical Engineering (preferably B.Tech).
• Experience: 1 to 3 years in telecom, ideally in transmission or access network operations.
• Technical Expertise: Knowledge of Optical Fiber Cable (OFC), SDH, DWDM technologies, and practical experience with transmission equipment from vendors such as ECI, Tejas, Huawei, and CIENA.
• Proficient in usage of fiber optic tools like splicing machines, OTDR, laser sources, and power meters.
• Strong grounding in power and infrastructure systems.
• Established problem-solving abilities and experience in providing technical support within high-availability, round-the-clock environments.
• Familiarity with network and operating systems is advantageous.