IT Support Technician

About the Role

Z Fast Racing Team is looking to hire a diligent and technically proficient IT Support Technician who will be responsible for delivering technical assistance and support regarding computer systems, hardware, software, and network-related issues. This position focuses on maintaining seamless IT operations by resolving technical difficulties, managing IT equipment, and assisting end users throughout the organization.

Key Responsibilities

• Respond to initial technical support requests concerning hardware, software, network, and system issues.
• Diagnose and troubleshoot IT incidents efficiently, ensuring timely problem resolution.
• Install, set up, and maintain desktops, laptops, printers, mobile devices, and other hardware.
• Provide support for operating systems, business applications, email platforms, and collaboration tools.
• Administer user accounts, passwords, permissions, and system configurations.
• Oversee IT infrastructure components including networks and connected devices.
• Escalate complex technical problems to senior IT personnel or outside vendors as necessary.
• Contribute to system updates, software deployments, and hardware installations.
• Keep detailed documentation of support cases, solutions, and IT assets.
• Support onboarding and offboarding workflows through device setup and account management.
• Educate users on IT best practices, security protocols, and correct system usage.
• Ensure adherence to company policies, security standards, and data protection rules.

Candidate Requirements

• Prior experience in IT support, help desk, or technical support roles is preferred.
• Basic understanding of computer hardware, operating systems, networking principles, and troubleshooting approaches.
• Familiar with Windows, macOS, Microsoft 365, Active Directory, and frequently used business software.
• Knowledgeable about networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN connections.
• Strong analytical thinking and problem-solving aptitude.
• Excellent interpersonal and customer service communication skills.
• Capability to handle and prioritize multiple support tickets efficiently.
• Detail-oriented with a strong commitment to customer satisfaction.
• Certifications like CompTIA A+, Network+, Microsoft certifications, or equivalents are favorable.
• Education in IT, Computer Science, Network Engineering, or related disciplines via diploma or bachelor's degree is preferred.

Benefits and Opportunities

• Gain practical experience working with a variety of IT systems and technologies.
• Exposure to areas including technical support, networking, cybersecurity, cloud solutions, and IT infrastructure management.
• Potential career advancement toward senior technician roles, systems administration, networking engineering, IT analysis, and management positions.
• Engage in a collaborative and technology-focused workplace culture.
• Access to training programs, certification support, and continuous professional development.
• Competitive salary coupled with a comprehensive benefits package.