IT Support Technician

About SBM Offshore

SBM Offshore is recognized worldwide as a deepwater ocean-infrastructure specialist. We are committed to pioneering cleaner, more efficient energy solutions through our True. Blue. Transition. initiative — focusing on advancing decarbonization in traditional energy while supporting sustainable growth in emerging blue economy sectors.

Role Purpose

As an IT Support Technician, you will be responsible for delivering timely and effective technical support to end-users, ensuring their IT systems operate seamlessly and efficiently to boost overall productivity and user satisfaction.

Key Responsibilities

• Provide prompt technical assistance to users by phone, email, or in-person, resolving hardware, software, and network issues to minimize downtime.
• Troubleshoot technical problems by diagnosing hardware faults, software errors, network connectivity disruptions, and system malfunctions to identify root causes.
• Install, configure, and maintain desktop computers, laptops, printers, and other hardware devices to keep systems running effectively.
• Manage software applications by installing updates, patches, and drivers to ensure optimal performance.
• Administer user accounts including creation, modification, deactivation, and configure email, permissions, and security settings as per company policies.
• Maintain detailed records of support tickets, resolutions, and hardware/software inventories for transparency and future reference.
• Document troubleshooting methods and create user guides to assist users and support staff.
• Deliver basic technical training and guidance on IT systems, applications, and security best practices to enhance user knowledge and productivity.
• Utilize remote access tools to provide support to remote users, ensuring quick resolution of issues.

Educational Background

• High school diploma or equivalent is mandatory; technical certifications or related education preferred.
• Certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalents are beneficial but not compulsory.
• Associate degree in IT, computer science, or related disciplines is advantageous.
• Additional certifications such as CompTIA Network+, Security+, or Microsoft Certified Solutions Associate (MCSA) further strengthen the profile.
• Fluency in English is essential for effective communication within the team and with end-users.

Experience Requirements

• Experience in technical support or customer service roles is helpful but not strictly required for entry-level candidates.
• Proven capability in diagnosing and resolving various hardware, software, and network issues efficiently.
• Strong customer service skills with aptitude for conveying technical concepts clearly to non-technical individuals.
• Hands-on experience installing, configuring, and troubleshooting desktops, laptops, printers, operating systems, and standard office software.
• Familiar with remote support technologies such as remote desktop tools and VPNs to assist off-site locations.
• Experienced in using ticketing platforms to document, prioritize, and track support requests ensuring timely closure.
• Skillful in maintaining comprehensive documentation of support procedures, solutions, and IT inventories.
• Ability to cooperate with colleagues across IT functions—network, system admins, developers—to resolve complex technical challenges.
• Keen to learn and adapt quickly to new technologies, software, and support methodologies, staying current with IT best practices.

Functional Skills

• Proficiency in analytics and reporting within IT support contexts.
• Skilled use of IT tools and applications.
• Business partnership and collaboration abilities.
• Understanding of business operations and acumen.
• Contract management and negotiation skills.
• Change management competency.
• Risk assessment and mitigation approach.
• Planning and organizational skills.
• Technical data management.

Additional Information

SBM Offshore N.V., headquartered in Amsterdam, operates through subsidiaries forming the broader SBM Offshore Group. SBM Offshore is an Equal Opportunity Employer, committed to non-discrimination based on race, religion, gender identity, sexual orientation, age, disability, veteran status, or any legally protected category. Hiring decisions are guided strictly by qualifications, capabilities, and business requirements.